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Experiencia del cliente (Customer Experience) audiobook
- By: Marcos Alvarez
- Category: Business & Economics, Finance
- Length: 5 hours 8 minutes
- Publisher: BookaVivo
- Publish date: October 19, 2021
- Language: Spanish
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Experiencia del cliente (Customer Experience) Audiobook Summary
Tan solo dos anos despues de que Steve Jobs presentara el primer iPhone en enero de 2007, Apple -que nunca habia vendido telefonos moviles hasta la fecha- desbancaba a Nokia como lider de ventas en el sector de la telefonia. Apple cambio la industria de la comunicacion y, lo que es mas importante, la vida de sus clientes. ?El secreto de su exito? Adelantarse a sus competidores al descubrir y ofrecer una experiencia extraordinaria a sus clientes.
Actualmente el cliente es el que tiene el poder en su mano via smartphone. Las reglas del juego han cambiado y aquellas organizaciones que no sean capaces de verlo y de tenerlo en cuenta pueden dar por seguro que tienen sus dias contados. Si eres de los que piensan que para tener exito en la actual era de la experiencia lo mas importante es poner al cliente en el centro del negocio, este es sin duda el manual que estabas buscando.
Despues de leer este libro, conoceras y seras capaz de implantar en tu empresa el modelo Ventas con Valor(r), que te ayudara a orientar estrategicamente la cultura de tu empresa hacia tus clientes y a desarrollar acciones de probada solvencia para conseguir sorprender a tus clientes y lograr resultados extraordinarios. La formula infalible para enamorar a tus clientes se apoya en tres pilares:
Valorar a los empleados: generando un mayor compromiso sobre los resultados.
Aportar valor al cliente: a traves de una experiencia memorable. Aumentar el valor de la compania: incrementando el resultado del negocio.
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About the Author(s) of Experiencia del cliente (Customer Experience)
Marcos Alvarez is the author of Experiencia del cliente (Customer Experience)
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Experiencia del cliente (Customer Experience) Full Details
| Length | 5 hours 8 minutes |
| Author | Marcos Alvarez |
| Category | |
| Publisher | BookaVivo |
| Release date | October 19, 2021 |
| ISBN | 9781638110354 |
Subjects
The publisher of the Experiencia del cliente (Customer Experience) is BookaVivo. includes the following subjects: The BISAC Subject Code is Business & Economics, Finance
Additional info
The publisher of the Experiencia del cliente (Customer Experience) is BookaVivo. The imprint is BookaVivo. It is supplied by BookaVivo. The ISBN-13 is 9781638110354.
Global Availability
This book is only available in the United States.
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