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Keeping the Edge audiobook
- By: Dick Schaaf
- Narrator: Glenn Birney
- Category: Business & Economics, General
- Length: 11 hours 26 minutes
- Publisher: Blackstone Publishing
- Publish date: January 01, 2009
- Language: English
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Keeping the Edge Audiobook Summary
What is a company’s balance point between the demands of its customers and the profit expectations of its shareholders? In the era of “lean and mean” operations, is quality service still the key to a business’ bottom line? To answer these corporate life-and-death questions, Dick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and reviews what has happened to them since. Ninety-nine of the original 101 are still in business, but all have had to learn valuable lessons along the way in order to keep, refine, and reinvent their edge in increasingly competitive markets. By looking at what has worked for corporations such as Home Depot, Merck, and McDonald’s, and what has not for others such as American Express, Disney, and Acura, Schaaf reveals the new direction in service for CEOs, corporate managers, and small-business owners alike.
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Keeping the Edge Audiobook Narrator
Glenn Birney is the narrator of Keeping the Edge audiobook that was written by Dick Schaaf
Dick Schaaf is a writer, editor, and producer with more than thirty years’ experience in business communication. He is an active speaker and seminar leader, has written or cowritten numerous books, and is a regular contributor to a variety of publications. He lives in Minneapolis.
About the Author(s) of Keeping the Edge
Dick Schaaf is the author of Keeping the Edge
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Keeping the Edge Full Details
| Narrator | Glenn Birney |
| Length | 11 hours 26 minutes |
| Author | Dick Schaaf |
| Category | |
| Publisher | Blackstone Publishing |
| Release date | April 19, 2024 |
| ISBN | 9781483054452 |
Subjects
The publisher of the Keeping the Edge is Blackstone Publishing. includes the following subjects: The BISAC Subject Code is Business & Economics, General
Additional info
The publisher of the Keeping the Edge is Blackstone Publishing. The imprint is Blackstone Publishing. It is supplied by Blackstone Publishing. The ISBN-13 is 9781483054452.
Global Availability
This book is only available in the United States.
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Frequently asked questions
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