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Powerful Phrases for Effective Customer Service audiobook
- By: Renee Evenson
- Narrator: Renee Evenson
- Category: Business & Economics, Customer Relations
- Length: 7 hours 58 minutes
- Publisher: AMACOM
- Publish date: August 30, 2022
- Language: English
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Powerful Phrases for Effective Customer Service Audiobook Summary
Dealing with customers isn’t easy, they aren’t always right or even pleasant. Business author Renee Evenson ensures you’ll always have the right words to defuse tense interactions.
Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.
In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you:
- how to assess circumstances,
- choose one of many appropriate responses,
- and confidently and consistently deliver customer satisfaction.
Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively.
By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles–you’ll strengthen all facets of your customer service.
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Powerful Phrases for Effective Customer Service Audiobook Narrator
Renee Evenson is the narrator of Powerful Phrases for Effective Customer Service audiobook that was written by Renee Evenson
REN’E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.
About the Author(s) of Powerful Phrases for Effective Customer Service
Renee Evenson is the author of Powerful Phrases for Effective Customer Service
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Powerful Phrases for Effective Customer Service Full Details
| Narrator | Renee Evenson |
| Length | 7 hours 58 minutes |
| Author | Renee Evenson |
| Category | |
| Publisher | AMACOM |
| Release date | August 30, 2022 |
| ISBN | 9781404118652 |
Subjects
The publisher of the Powerful Phrases for Effective Customer Service is AMACOM. includes the following subjects: The BISAC Subject Code is Business & Economics, Customer Relations
Additional info
The publisher of the Powerful Phrases for Effective Customer Service is AMACOM. The imprint is AMACOM. It is supplied by AMACOM. The ISBN-13 is 9781404118652.
Global Availability
This book is only available in the United States.
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