Category: Speech to Text
Industries: Ideal for all sizes of contact centers across industries
VoiceAnalytics is a speech analytics technology that boosts call center productivity, quality control, and client happiness for both sales and customer support operations. Our AI-based system, which is composed of a potent language engine and machine learning algorithms, can convert audio to text with a high degree of accuracy and can also identify keywords, making it possible to identify specific content in 100% of conversations.
Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything
you read – faster.
“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
xDroid's solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined. Results can be immediately fed-back to bankers and/or their superior & embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance.
-Jozsef B.| Pricing |
|---|
| Not provided by vendor |
| Pros | Cons |
|---|---|
| The ability to quickly access the data and for the staff to access their performance live | The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined |
| Excellent at Auto QA all calls retrospectively | Sometimes requires a bit of configuration, but the delivery partners sort this without fuss |
| Highly tailorable speech recognition engine | Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area |
Hendrik Consciencestraat 1B 2800 Mechelen (Brussels North) Belgium
Excellent, high stage of software maturity, for both the post call speech analytics and the live in call agent prompting.
- Ian T. Head of CX
From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide.
- Sharron T. Head of HR & Compliance
Overall very good - looking forward to some more trainign that they are providing
- david t. Sales Manager
Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.
How can Speechify turn anything into an audiobook?
Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.
Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.
Get through books, docs, articles, PDFs, email – anything you read – faster.
20M+ downloads
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