contentsquare vs Uptrends
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Sir Richard BransonMost popular feedback for contentsquare
Content Square has understood what a great user experience is. I feel well equipped to use Contentsquare to make educated recommendations in my role in UX and optimisation. Content square supports us from the start and stays engaged throughout. They have been actively available through 1-1 sessions with our team in supporting our journey but also in helping us adapt to new features we are unfamiliar with. CS live is particularly great as it allows me to share insights with stakeholders live in meetings and facilitate all decisions.
Sabiha A.
About contentsquare
Contentsquare's #1 Digital Experience Analytics Cloud is a feature-rich, enterprise-class platform used by 800+ leading brands to uncover hidden customer behaviors and deliver better experiences. Capabilities like Zone-Based Heatmaps, Journey Analysis, Session Replay, Impact Quantification, AI Insights, Struggle Analysis & more provide unique insights, visualizations and recommendations Marketing, eCommerce, Operations, Product, UX and Analytics teams can use to optimize CX & fuel growth.
Most popular feedback for Uptrends
The wide monitoring checkpoints from around the world and highly customized monitoring capabilities. The screen capture during a downtime event has been very useful in helping to provide root cause analysis for our teams
Travis R.
About Uptrends
Uptrends Website Monitoring makes it easy to stay in sync with your site uptime and performance on a global level. Your users expect your website to be available around-the-clock. Uptrends helps you deliver on that expectation, monitoring HTTP(S), web services (SOAP, REST API), SSL Certificates, DNS, and servers, alerting your team instantly.
contentsquare reviews
I've partnered with ContentSquare at two separate companies now and have always found them to be a brilliant company to work with. They have great people and also a great platform that has consistently helped us identify and rectify pain points throughout our journey that we didn't know we had, unlocking both customer and commercial value.
- Paul H. Digital Customer Experience Director
Great range of features that touch almost every aspect of visitor behavior, from the journey map to individual page interactions. Gives a whole new dimension on the "why" behind the winners and losers of A/B tests. Really caring and responsive customer support team as well!
- CJ K. Digital Testing & Optimization Associate
t is really a great tool !! Would be happy to see if it handle Mobile application session replays and more real time monitoring !!!
- Joseph K. Senior Experience Specialist
Uptrends reviews
The possibility of take action whenever a problem shows in our servers, reducing time offline in the services we provide to our customers.
- Arquimedes C. COO & Founder
Would definitely recommend Uptrends for anyone looking to have a constant monitor for their websites.
- Sandeep P. Associate Principal Engineer, QA
Fantastic. The support team is great, and your product manager will always be in contact with you to let you know of new features or how to get the best out of your account with them.
- Derek D. Director of Operations
Pros & cons
contentsquare
| Pros |
|---|
| Great Tool for Customer Journey and Customer Behavior Insights |
| Overall, it continues to provide our team valuable insights that we couldn't find anywhere else |
| It's an exciting that I'm sure will get better over time |
| Contentsquare is a great solution and plays a vital role in our Site analysis |
| Most importantly though, it finally gives us the ability to really understand how our users engage with us & our website so we can provide an even better experience for them." |
| Cons |
|---|
| There are some glitches that I sometimes come across, which can be frustrating, e.g |
| when you are part way through doing something all of an error message will appear |
| The different modules go well together to start to narrow down where we need to spend our time so we can take action quickly to solve pain points for our customers |
| The workspace feature can be a bit jumpy at times |
| Product is difficult to use if you are not well versed in the different modules and use the tool often." |
Uptrends
| Pros |
|---|
| They reach out regularly to make sure we are happy |
| Good communicators, flexible business solutions |
| Overall, an it's excellent choice to keep on top of uptime and performance |
| Finally, it's super easy to generate detailed SLA reports, which we use both internally and provide to customers |
| Very good communications with (after-)sales and the supportdesk." |
| Cons |
|---|
| And they conveniently interpreted "3 months" as "4 more payments |
| E., I cancelled in mid-June, and I'm charged at the end of June, the end of July, the end of August, and the end of September |
| It also takes quite some time to set up things properly to avoid alert fatigue |
| We now spot downtime BEFORE our customers notice it, and we get insights into the exact problem by means of waterfall charts and screenshots |
| The dashboards provide many options, so it can sometimes be confusing to know where to find exactly what you're looking for." |
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