Freshchat vs Whatsapp

Side-by-side comparison of features, reviews, pricing and more

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Whatsapp

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

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Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Whatsapp reviews

Google drive backups can't be restored if you've been chatting a lot for years and get a new phone. Just hangs for hours then fails. The experience of getting a new phone is horrible. You lose your messages every time despite taking up Google Drive space. Local back ups? I can't tell what those files are good for either. Very upsetting. Even Signal allows you to back up to an encrypted file.

- Titus

Dog water app. Frustrating UI. Cannot properly sync contacts with phone contact list. Cannot verify account via email--phone only, which is very inconvenient. Each picture must be downloaded to the phone, taking internal space. Cannot log in on multiple devices as advertised. Calling is unreliable on WiFi and data. But hey, this is Meta, not sure why I expected a quality product.

- Matt D

I give it 3 stars because, I really appreciate for this app, that allows us to communicate ever abroad. However, I couldn't get any pictures or anything else to get sent. There's a box indicating that I should do the setting I did the setting and still I couldn't send pictures, it kept showing me that little box about setting, I go to setting do all the things there and nothing happens.

- Ando Prince

Pros & cons

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

Whatsapp

Pros
Share Live Location Feature
Listen To Audio Messages Discreetly
Ads Free

Cons
Missing Face Filters
No Virtual Assistant
File Size limit

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Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

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Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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