Freshdesk vs Flock

Side-by-side comparison of features, reviews, pricing and more

Freshdesk

Category: Task Management tools
Industries: IT, Business/Productivity

Pricing

Growth

$15/ agent / month billed annually

Pro

$49/ agent / month billed annually

Enterprise

$69/ agent / month billed annually

Growth

$29/ agent / month billed annually

Pro

$59/agent/month, billed annually

Enterprise

$99per user/month,billed annually

Flock

Category: Task Management tools
Industries: Security, Communication, Business/Productivity

Pricing

$4.50 /user/month

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20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Freshdesk reviews

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager

Flock reviews

Flock has helped us tremendously with communication. It has really helped with improving productivity and efficiency within our company.

- Donae Peyper Sales & Marketing Manager, Ryonic Robots

We were communicating via text and email previously. People were missing messages and not getting important information. Flock has revolutionized our communication!

- Holly Hanson President, Drama Kids of North Columbus

Flock is our virtual office - a central hub where everyone can work together, drive through action and, ultimately, succeed as a team.

- Hillan Klein COO, Namecheap

Pros & cons

Freshdesk

Pros
Freshdesk provides an unrivalled ability to stay on top of client support and issue management
This tool is so far the best in class at supporting our needs in supporting our client base.

Cons
Mobile app needs work
Does not provide as much functionality as the browser based version

Flock

Pros
It's super user friendly!
I love how it breaks down the price & has a description for all items available.

Cons
Needs more of an explanation on the life insurance portion
Lots of questions that I had to call & ask for ehlp with, but that really wasn't an issue.

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

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