Side-by-side comparison of features, reviews, pricing and more
Category: Task Management tools
Industries: IT, Business/Productivity
Growth
$15/ agent / month billed annually
Pro
$49/ agent / month billed annually
Enterprise
$69/ agent / month billed annually
Growth
$29/ agent / month billed annually
Pro
$59/agent/month, billed annually
Enterprise
$99per user/month,billed annually
Category: Task Management tools
Industries: Security, Communication, Business/Productivity
$4.50 /user/month
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Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything
you read – faster.
“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
Its easy to use. Easy to work with several teams by using group filters. Easy to apply pre-set filters to incoming emails and prioritize.Easy to follow the email thread and to see earlier conversation with the person. Also nice to create tickets to colleagues or other teams. I also like the way we can automatically tag incoming tickets and the ways the ticket show if its new, pending or responded.
Lisa N.Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management. Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
The most helpful thing I liked about Flock is connecting to 20 people over a single video. It helps our organization in conducting polls through which we get to know about our teammate's actions. Sharing and Finding files is very easy which reduce our time and let us focus on our business growth. The upsides of Flock is that it has great integration system which help in switching between Google drive storage and twitter conservations.
Ramakant K.Flock is a communication and collaboration app for modern teams and businesses. Flock empowers teams by providing them with a slew of in-built productivity tools such as shared notes, reminders, to-dos, polls. Users can talk to remote teams over audio and video calls. Screen sharing allows teams to collaborate and share information better. Flock also comes deeply integrated with Google Drive. Other popular third-party integrations include- Google Calendar, Analytics, JIRA, Asana, Github, Twitter, Facebook and lots more. Flock’s App Store allows teams to plug apps into Flock and eliminate the need to switch between multiple tools to get work done. Flock’s features like bubbling up of recent conversations, easy keyboard shortcuts, and last message preview let teams easily use chats, rather than individually clicking on chat tabs. Flock’s magic search automatically displays important private channels and contacts without any need for typing. Flock lets you easily switch between teams, conversations, apps and much more. Flock Apps blend seamlessly with the core product, allowing for a more integrated experience.
Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.
- Chloe T. Global Marketing Director, Biolage
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.
- Victor S. Total Quality Management Manager
It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.
- James S. Demand Generation, Marketing Manager
Flock has helped us tremendously with communication. It has really helped with improving productivity and efficiency within our company.
- Donae Peyper Sales & Marketing Manager, Ryonic Robots
We were communicating via text and email previously. People were missing messages and not getting important information. Flock has revolutionized our communication!
- Holly Hanson President, Drama Kids of North Columbus
Flock is our virtual office - a central hub where everyone can work together, drive through action and, ultimately, succeed as a team.
- Hillan Klein COO, Namecheap
Pros |
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Freshdesk provides an unrivalled ability to stay on top of client support and issue management |
This tool is so far the best in class at supporting our needs in supporting our client base. |
Cons |
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Mobile app needs work |
Does not provide as much functionality as the browser based version |
Pros |
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It's super user friendly! |
I love how it breaks down the price & has a description for all items available. |
Cons |
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Needs more of an explanation on the life insurance portion |
Lots of questions that I had to call & ask for ehlp with, but that really wasn't an issue. |
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Get through books, docs, articles, PDFs, email – anything you read – faster.
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