Kobiton vs Freshworks
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Sir Richard BransonMost popular feedback for Kobiton
I like the Overall smooth experience of the Website where it offers a variety of Smartphones for Testing.
Pratik K.
About Kobiton
Kobiton is how companies make their mobile apps work better everywhere. Using real devices and next-gen automation, you can test your app in a fraction of the time it would normally take. To make your app work better everywhere, you’ve got to do three things: #1 Go faster – with industry-first scriptless automation that speeds up testing and eliminates a lot of manual effort so that you can get new releases out the door sooner. #2 Go flexible – your labs or ours, public cloud or private, scripted or scriptless, by the minute, not the user, using your favorite CI/CD tools and languages. #3 Go forward – with a platform driven by ongoing innovations, so you can keep your own innovation going and your business growing. Only Kobiton brings you this “go, go, go” approach to mobile testing. The result: impeccable mobile experiences across more devices, operating systems, and use cases.
Most popular feedback for Freshworks
The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.
Alex Bookless
About Freshworks
Freshworks CRM comes in third place in our ratings of the Best CRM software of 2022. It is a good system for growing companies with quickly expanding sales and marketing automation needs. It serves markets from small businesses to mid-market enterprise customers.
Kobiton reviews
I like best the availability of new operating systems (i.e. iOS 13) some days in advance to the OS official release
- Elena S.
I like that its very user friendly and that I get a lot of devices I can choose from and do my testing with.
- Shane I.
the http responses for the automated actions
- David P.
Freshworks reviews
“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”
- Vishal Gupta, Head of Product, PhonePe
“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”
- Alex Anheuer, Manager Workplace Services, Payvision
"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.
- Richard S.
Pros & cons
Kobiton
| Pros |
|---|
| Very helpful for testing on a variety of devices |
| Full video of test journey and comprehensive screenshots |
| The public cloud provides affordable mobile automation infrastructure where cost is a key factor. |
| Cons |
|---|
| Some devices in public cloud goes unnoticed by the Kobiton maintenance team |
| A bit slow |
| Does not have the record and playback feature. |
Freshworks
| Pros |
|---|
| Nice looking status page that is easily configurable and should suit almost any situation |
| The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet |
| Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. |
| Cons |
|---|
| Its costs are high |
| It was a bit difficult to adapt to but now I manage it very well |
| Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky. |
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