mHelpDesk vs GoVisually
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for GoVisually
GoVisually's online proofing system is clearer and faster. The clarity is one of the strongest points for me. The ability to reply to comments from others, attach links & documents for reference is amazing and efficient.
Kim Calloway
About GoVisually
Hey there Nice to meet you. At GoVisually™, our mission is to empower creative teams deliver their best work, by providing a simple way to review creative assets and videos quickly and easily. Since launching in 2011, GoVisually now powers over 50,000 users in over 140 cities. Our software is used and trusted by creative teams of every shape and size. We’re a passionate and ambitious team based in beautiful Sydney, Australia.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
GoVisually reviews
"It delivers what it promises, speeding up design collaboration and feedback. GoVisually saves you time and energy. I really appreciate the simplicity of use and easy on-boarding for myself but also for other collaborators. Design and functions are intuitive, so it's easy to jump to working in no time!"
- Boris Z. BUSINESS DEVELOPMENT DIRECTOR
“I feel like GoVisually took our company out of the dark ages of leaving edits marked up on a printout. It really is very user-friendly and easy to use. I also really enjoy that multiple individuals can review at the same time. It cuts editing and reviews time making our agency more productive.”
- Lauren H. MARKETING STRATEGIST
"We chose GoVisually because of the minimum steps our clients have to do to see their proofs. It can send a link to the project without signing up and the proofing functionality is comprehensive. It’s an easy system to grasp and respects our clients’ time!”
- Garry S. ART DIRECTOR
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
GoVisually
| Pros |
|---|
| The commenting and approval feature is the best aspect of this software |
| It's pretty easy to share projects and tell which reviewers have gotten into a project to review it |
| Honestly this program can do just about anything you want it to and clients love being part of the process |
| Its very easy to share designs and proofs with other people with a simple link, rather than having to ask them to create an account |
| It's very intuitive for our clients." |
| Cons |
|---|
| Login / pw and viewing can sometimes be confusing for clients |
| Too many emails so people ignore them, but then don't receive a notification when a comment has a question posted to it and conversation is then stalled |
| The organization of the project structure |
| The features are quite limited, there needs to be more functions to the proofing." |
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