OpenSesame vs Incident IQ

Side-by-side comparison of features, reviews, pricing and more


Category: eLearning Tool
Industries: Business, Education


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Incident IQ

Category: eLearning Tool
Industries: Education


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OpenSesame reviews

We love the access to diverse e-learnings, the continuous upgrades like smart lists, and the amazing customer engagement support team. OpenSesame continues to step up its game.

- Marti W. HR Coordinator

There is a wide variety of training content available from multiple publishers and OpenSesame is constantly added more. Another big pro is the option to demo courses before buying them. It's very helpful that demo courses come with the option to assign to multiple users which enables my entire team to review the training before we are sure we want to purchase. Their support team has also been fantastic - response time is always quick and they are sure to follow up if they haven't received an updated within 24-48 hours.

- Katrina D. Business Operations Generalist - EH&S

They remove courses all the time and it causes issues for us to find replacements of the same consistency.

- Stan L. Manager, Learning & Development

Incident IQ reviews

Overall the system has been great! It's easy to use but also provided the level of detail that we need to manage everything from our help desk to our inventory.

- Jack L. Technology Director

Overall it's a fantastic product with a wonderful team of devs. Highly recommend to any K-12 district team.

- Matt B. CTO

The only thing I wish this product could do more of is more email integrations and Microsoft integrations with teams. It would be awesome to create a ticket from a teams message and it would be nice for email integration. We have a hard time with our team in both these areas and while we can train people to better, some integrations into these areas would be helpful.

- Nathaniel G. IT Technician

Pros & cons


My overall experience has been amazing
The product has delivered time and time again, our employees have loved the content, and the support has been top notch
I love the search function and the ability to create lists
The smart list feature is amazing
The variety of formats, traditional eLearn, video, etc
are good
Our learners like options
I also like that you can sort by provider, seat time, and language
She makes sure we know about all of the upcoming changes and she is great at getting us answers to questions we have
She is also just a nice person to work with."

With some languages, there seems to be more limited options
There was no easy way to catalog content into customer categories
And no categorization by content type
There are no real cons they are so many offerings
Sometimes it is hard to find what you are looking for
I just wished the courses were more standardized."

Incident IQ

I like the ability to see what changes have been made to tickets and by whom
I also like IIQ's ability to update users instantaneously regarding the status of a ticket
Overall it's a fantastic product with a wonderful team of devs
Highly recommend to any K-12 district team
It helps my team access all teams and project progress from one control platform
Creation of tickets for various business events is appropriately with Incident IQ
Great tools to generate reports
It has improved our workflows and given us much better visibility into our technology and its whereabouts."

There are times when I have used this software and been served by a technician who did not seem to be very qualified to solve my problem
There are times when a small problem arises and we do not have time to call a technical service to check the device and come back a second time to make the repair
Most users have no clue what "Provisioning" is, for example
Inventory management is a little lagging
Though the application seems to update in realtime, sometimes the data is not saved, and then we have to look out for things that got missed."

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