Reply.io vs Verint
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Sir Richard BransonMost popular feedback for Reply.io
The experience was great, we have no complaints and the feature set met all of our needs.
Terry L
About Reply.io
Reply is the all-in-one sales engagement platform that helps you create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows you to automate the whole process saving up to 40% of your SDR team’s time. Using the cutting-edge AI algorithm, Reply helps SDRs and sales reps generate unique email templates, optimize the messaging for better results, and pinpoint the hottest leads in the inbox automatically. Paired with the tools to build, improve, and maintain positive sender reputation and high email deliverability, it offers a reliable platform to build and grow your business. Its robust reporting system tracks all activities for team members and automatically logs them to your CRM via native integrations, rich API with 40+ methods, or Zapier. Reply offers in-depth analytics dashboards helping you stay on top of your team’s performance. One of the top 50 tools for sales in 2022 by G2, Reply is recognized for its top-notch customer success/support services and trusted by over 2,500 companies – SMBs, mid-market, and sales agencies – in the US, Canada, and Europe. Reply has everything you need to crush your sales quota and book more meetings: 1. Email Finder to find valid email addresses in bulk on LinkedIn and Sales Navigator. 2. Multichannel Sequences with the biggest number of automated communication channels on one platform. 3. AI Email Assistant to generate unique, human-like email templates and optimize them for maximum conversion. 4. Email Warm-Up to build, maintain, and repair your sender reputation automatically. 5. Appointment Booking & Calendar to schedule meetings with prospects in a click. 6. Reporting dashboards with in-depth reports on sequences, calls, tasks, and team activity to track and improve your performance. 7. Native CRM integrations, rich API, and the power of Zapier to keep your data in sync across the toolstack. Reply can help with: ✓ OUTBOUND SALES - automate cold outreach to establish reliable revenue streams. ✓ INBOUND SALES - connect with warm leads and nurture engagement to close more deals. ✓ ACCOUNT MANAGEMENT - stay in touch with the customers to maintain personal relations. ✓ STAFFING & RECRUITING - get in touch with the right candidates and hire the best talent. ✓ BUSINESS DEVELOPMENT - build mutually beneficial partnerships with other businesses. ✓ PR & LINK BUILDING - pitch the journalists to get press coverage and improve your SEO.
Most popular feedback for Verint
Automating and Simplifying WFM Tasks So You Can Focus on Value-Added Analysis What do you like best about Verint Workforce Management? Verint WFO allows me to automate many of our redundant or non-value added workforce management functions freeing us to focus on more analytical and valuable things. There is a wide range of features that allow for a great deal of customization and problem solving. Two of my favorites are the coaching module and elearning module. These benefit us two major ways. First, they allow us to optimize the scheduling of this off-phone time so that it doesnt happen as unplanned activities we neither see nor plan around. This has resulted in better, more optimized schedules. However, it also allows us to ensure EVERYONE in our organization is scheduled for coaching or elearning time. With this being a mandatory requirement for us, it brings peace of mind and involves minimal effort. These are just two examples of the ways Verint WFO has streamlined our processes and helped us become better optimized. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFO can be overwhelming to the novice or first time user. I have been using it for almost ten years and still learn or discover something new. With that can come a learning curve which at times can be steep. I think this is both benefit and challenge. There is a lot you can use the system for but it can at times be overwhelming. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It has helped us schedule off-phone or non-productive activities in ways that involve minimal effort while yielding great results in terms of optimization. We have been freed up to focus on more critical problems or analysis rather than mundane tasks. For us, it provides insights into what's happening so we can set expectations and plan accordingly.
Jeff B.
About Verint
What is Verint Workforce Management? Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. The vendor states Verint customers have achieved: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased employee engagement Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere.
Reply.io reviews
We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.
- Zee G.
Customer services is a 10+ They continuously improve the product, continuously and for each improvement, you get email notifications and webinars to explain them. We get at least 2 meetings booked per week with reply.io just because of the way the cadences are set up automatically, they suggest the best copy, ( they have an AI) And the Chrome extension is amazing at extracting data!
- Andreea C.
The UI is OK but not very intuitive. They offer a suite of channels for cold outreach which is nice but all added up we will stay away from this company.
- Hamid O.
Verint reviews
"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.
- Samantha T.
"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.
- Eric R.
"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.
- Kelly R.
Pros & cons
Reply.io
| Pros |
|---|
| To automatically sync our data |
| and keep records up to date |
| it offers a variety of native CRM connections |
| seamless integration with other tools |
| a robust API |
| and the power of Zapier |
| I'm impressed by it |
| because it includes all of the capabilities I needed |
| as well as multivariate testing and |
| most significantly |
| an excellent reporting system |
| It offers an extensive set of features for efficient outbound and inbound marketing automation |
| Cons |
|---|
| There aren't a lot of formatting possibilities in emails but it does not affect the delivery of emails.Connecting to some third-party mail servers is a little more difficult than it should be, but it isn't a problem.Reply offers a fantastic user experience |
| It's simple to set up, use, and personalize each email, and you can see a preview of how it'll look before you send it. |
Verint
| Pros |
|---|
| Agent User abilty to view and remain in adherence |
| Call management |
| ability to tag and file calls |
| Organized and User friendly Speech Analytics user space |
| Cons |
|---|
| Speech transcription Exporting |
| Speech voice recognition and need for tuning |
| Ability to export and talk to other platforms like Tableau |
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