SauceLabs vs Intercom
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Sir Richard BransonMost popular feedback for SauceLabs
Sauce Labs is used by the entire Information Technology organization for testing applications through web browsers. Use of the multiple browser configurations provides environmental coverage for all our supported operating system / browser platform combinations. Sauce Labs allows USAA to test the configurations in parallel and decreases the overall run-time of test suites.
John Wanke
About SauceLabs
Sauce Labs provides the world's most comprehensive and trusted continuous testing cloud, ensuring leading apps and websites work flawlessly on every browser, OS and device. The Sauce Labs Continuous Testing Cloud provides instant access to the test coverage, scalability, and analytics that QA and dev teams need, and enables them to test across more than 900 browser/OS combinations, more than 200 mobile emulators and simulators, and more than 2,000 real devices.
Most popular feedback for Intercom
We can capitalize on visitor intent with Intercom. In our first 3 months, Intercom accounted for 80% of inbound inside sales revenue.
Jesus Requena
About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
SauceLabs reviews
Sauce Labs is used across Yahoo and also in my department (Yahoo Mail). We use Sauce Labs for running UI tests as well as integration tests. It helps us automate the build process by running the tests in a production like environment. There are multiple VMs running the tests in parallel.
- Mohit Goenka
It saves my money and time a lot. Great software ! Great Sauce Labs !
- Hasitha W.
I went from a local setup running my tests to completely in the cloud with such ease. Sauce Labs makes it very easy to run your existing tests with their services.
- Jonathan M.
Intercom reviews
“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”
- Veena Gupta
"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.
- Ian M.
"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!
- Chris L.
Pros & cons
SauceLabs
| Pros |
|---|
| Platform configuration for multiple operating system / browser version combinations |
| Supports both manual and automated test case execution |
| Can provision virtual or physical devices |
| Cons |
|---|
| Provide virtual devices for tablets and phones direct for use without Appium |
| Decrease the lag time between automated test execution and console display |
| Better integration publishing test execution results to external test case management systems such as Tricentis qTest. |
Intercom
| Pros |
|---|
| Easy to create customer journeys/sequences |
| In product tours |
| In product tool tips |
| Cons |
|---|
| Customer support could be betterwish posts looked less like pop ups |
| the interface is difficult to use at first |
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