Testim vs Intercom

From my experience with different automation tools in the past I wholeheartedly believe that "Automation is not an auto-magic". To be efficient, it requires investment. And open source automation tools are not that free as it might seem. I have been dealing for months with all these "around automation" issues - setups, configurations, environment maintenance, and other technical infrastructure which is important because automation won't work if I don't handle that, but the time that was left for really authoring tests which could show actual value was about 20% of my time (not even talking about dealing with locators and other ongoing maintenance). This is why I truly believe that to bring real value to my company it would be most effective if we hand over this "side-effect headache" to external professionals who will take care of everything but the business flows and we will add coverage much faster. Testim gives great value for money allowing to deliver high quality software in a shorter time. Additionally, Testim is more than just software. It is also a community, shared by Testim staff and customers, where we have the opportunity to exchange customers experiences, participate in road map reviews, join various automation expert panels being held on an ongoing basis and this whole thing increases our level of expertise providing the opportunity to share and learn. This professional growth of employees is definitely a gift companies gain from their cooperation with Testim.

- Katya A.

We have more than 50 users that using Testim on a daily basis. It is a very simple platform that everybody can learn just in a few minutes. They releasing new features and adding more functionality almost every week. Once of the best products that I've ever used.

- Evgeniy A.

My experience has a positive one. The tool does it says, and it does it well. It's easy to use and easy to maintain. The team picked it up pretty quickly. No coding necessary.

- Rene H.

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.