Troop Messenger vs Zendesk Chat

Side-by-side comparison of features, reviews, pricing and more

Troop Messenger

Category: Communication Tools
Industries: Education, Communication, Business

Pricing

Premium

$1

Enterprise

$5

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

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Troop Messenger reviews

Troop Messenger offers all the required features to the users, which undermines the reason to depend on multiple tools. In terms of price, this superior application is more affordable than comparable products, making it simple to use for both personal and commercial purposes.

- Sukesh K. Sales And Marketing Specialist

It’s a comprehensive office communication tool that has been designed to provide seamless team collaboration. It helped us to be on the unified workspace for exchanging our office work communication. We were able to monitor the task progress information across its groups for achieving our common project goals.

- Ramya . Designer

I honestly feel teams who are using Troop Messenger as their official team communication tool are certainly gifted. This tool boosts teamwork and communication. Anyone can access this tool although they have less technical knowledge.

- Niya M. Architecture Specialist

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Pros & cons

Troop Messenger

Pros
Troop Messenger has outstanding features than other team collaboration tools
The features I like the most are Respond later, Edit the message, recalling the message, self messaging, help, personal settings like wallpaper, and filtering by name, text, image, files, and date, etc.Great for small business communication and collaboration, sharing many types of files easily, create groups and use bulk messanging.

Cons
Any action such as deleting, copying, forwarding is a 2-step process that is sometimes time-consuming
It would be nice if it had supported more integrations
Not as many app integrations as it’s competitors.

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

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