WebEngage vs Reply.io
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Sir Richard BransonMost popular feedback for WebEngage
We are currently using WebEngage to manage marketing automation at scale for our e-commerce business vertical. Using WebEngage integration on our platforms(mobile/desktop/app) we are sending personalized remarketing communication to users in order to improve our conversion funnel on journey abandonment. Further, improving retention of our existing customers via promotional and transactional engagement journeys.
Atul Chaudhary
About WebEngage
WebEngage is a full-stack retention operating system with: -A customer data platform offering a unified view of the customer integrating data from various sources and external systems -An engagement stack across 11+ channels including email, WhatsApp, sms, web and mobile push, and omni-channel journey orchestration -Reporting and tracking marketing, product, and revenue analytics -A personalization engine that lets you create 1:1 personalized messages across all the channels of engagement WebEngage works with 400+ customers worldwide across industries like E-Commerce, Edutech, Fintech, Gaming, Financial Services, Foodtech - F&B, Travel, Transportation, and more.
Most popular feedback for Reply.io
The experience was great, we have no complaints and the feature set met all of our needs.
Terry L
About Reply.io
Reply is the all-in-one sales engagement platform that helps you create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows you to automate the whole process saving up to 40% of your SDR team’s time. Using the cutting-edge AI algorithm, Reply helps SDRs and sales reps generate unique email templates, optimize the messaging for better results, and pinpoint the hottest leads in the inbox automatically. Paired with the tools to build, improve, and maintain positive sender reputation and high email deliverability, it offers a reliable platform to build and grow your business. Its robust reporting system tracks all activities for team members and automatically logs them to your CRM via native integrations, rich API with 40+ methods, or Zapier. Reply offers in-depth analytics dashboards helping you stay on top of your team’s performance. One of the top 50 tools for sales in 2022 by G2, Reply is recognized for its top-notch customer success/support services and trusted by over 2,500 companies – SMBs, mid-market, and sales agencies – in the US, Canada, and Europe. Reply has everything you need to crush your sales quota and book more meetings: 1. Email Finder to find valid email addresses in bulk on LinkedIn and Sales Navigator. 2. Multichannel Sequences with the biggest number of automated communication channels on one platform. 3. AI Email Assistant to generate unique, human-like email templates and optimize them for maximum conversion. 4. Email Warm-Up to build, maintain, and repair your sender reputation automatically. 5. Appointment Booking & Calendar to schedule meetings with prospects in a click. 6. Reporting dashboards with in-depth reports on sequences, calls, tasks, and team activity to track and improve your performance. 7. Native CRM integrations, rich API, and the power of Zapier to keep your data in sync across the toolstack. Reply can help with: ✓ OUTBOUND SALES - automate cold outreach to establish reliable revenue streams. ✓ INBOUND SALES - connect with warm leads and nurture engagement to close more deals. ✓ ACCOUNT MANAGEMENT - stay in touch with the customers to maintain personal relations. ✓ STAFFING & RECRUITING - get in touch with the right candidates and hire the best talent. ✓ BUSINESS DEVELOPMENT - build mutually beneficial partnerships with other businesses. ✓ PR & LINK BUILDING - pitch the journalists to get press coverage and improve your SEO.
WebEngage reviews
"Very Detailed Insight Tracking" What do you like best about WebEngage? The Best thing about WebEngage is its detailed event tracking with User information which includes tracking the location, session duration, Unique Events etc. We can customize the events and organize them according to our requirements. Review collected by and hosted on G2.com. What do you dislike about WebEngage? Sometimes the tracking is a bit difficult when the site is embedded into an Iframe some sessions and page views are missed out in tracking and that doesn't give accurate data. Example: on the main page, A license key of WebEngage is implemented for tracking and the sight in the iframe has B key attached to it then the event of the B page is not tracked in the A account, and the user data is also not visible on B account. Review collected by and hosted on G2.com. What problems is WebEngage solving and how is that benefiting you? It Gives a very detailed tracking and data management where we can get data about System Attributes, User Profiles, Custom Events, and much more. We can get to see complete Analytics metrics of top events during a time span which helps in understanding the user's interest in a better way.
- Mahek V.
"Why webEngage is important for a Business whether it is B2B or B2C" What do you like best about WebEngage? I liked the Dashboard and the Personalization and Analytics feature very much, so you can target the consumer very deep and analyze your campaigns and journeys better from the dashboard, you can message on-site through personalization and in-app Which is some limitations in other tools but not in Web Engage Review collected by and hosted on G2.com. What do you dislike about WebEngage? When you create a live segment, the time taken in it is not suitable for segment creation, it slows down the speed of your work because your journey and campaign are segment-dependent. Review collected by and hosted on G2.com. What problems is WebEngage solving and how is that benefiting you? Working on increasing the maximum reachability to the consumer because it is very important because reaching every consumer is the objective of our campaign, this helps in growing our business and also helps in understanding the behavior and mentality of the users. When we reach the user by breaking the consumers into segments and cohorts, then we can target the right consumer with the right communication, which increases the chances of converting the consumers.
- Akash G.
"Webengage is doing a good work across domains and helping brands to get their customers engaged" What do you like best about WebEngage? The user interface is easy to understand and even a non technical person can easily understand the platforms and features that it offers. While others tools like Moengage are older and thats why more known, webengage is also moving up with a faster pace then before. Review collected by and hosted on G2.com. What do you dislike about WebEngage? Video based learning should be encouraged, while keeping the focus on customer experience and learning also in marketing automation and provide a sense of data collection as well as analytics along with learning the marketing aspects with business keywords and KT sessions with Customers. Review collected by and hosted on G2.com. What problems is WebEngage solving and how is that benefiting you? It allows me to track users actions on the platform and allow users to understand user motives by drop down funnels, they help us create useful journeys and allow people to understand teh platform with sleek and easy to understand user flow.
- Jeevan J.
Reply.io reviews
We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.
- Zee G.
Customer services is a 10+ They continuously improve the product, continuously and for each improvement, you get email notifications and webinars to explain them. We get at least 2 meetings booked per week with reply.io just because of the way the cadences are set up automatically, they suggest the best copy, ( they have an AI) And the Chrome extension is amazing at extracting data!
- Andreea C.
The UI is OK but not very intuitive. They offer a suite of channels for cold outreach which is nice but all added up we will stay away from this company.
- Hamid O.
Pros & cons
WebEngage
| Pros |
|---|
| A/B Testing of Campaigns (Email/WhatsApp/SMS/Push) |
| Customer Support is prompt and good |
| Releases good features |
| Cons |
|---|
| Native Integration with Shopify is not there |
| Analytics can be improved |
| Segment creating time can be reduced. |
Reply.io
| Pros |
|---|
| To automatically sync our data |
| and keep records up to date |
| it offers a variety of native CRM connections |
| seamless integration with other tools |
| a robust API |
| and the power of Zapier |
| I'm impressed by it |
| because it includes all of the capabilities I needed |
| as well as multivariate testing and |
| most significantly |
| an excellent reporting system |
| It offers an extensive set of features for efficient outbound and inbound marketing automation |
| Cons |
|---|
| There aren't a lot of formatting possibilities in emails but it does not affect the delivery of emails.Connecting to some third-party mail servers is a little more difficult than it should be, but it isn't a problem.Reply offers a fantastic user experience |
| It's simple to set up, use, and personalize each email, and you can see a preview of how it'll look before you send it. |
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