Xpertdoc vs Document360
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Sir Richard BransonMost popular feedback for Xpertdoc
XpertDoc is an integral part of our day to day operations at ABC Financial Services. We use XpertDoc for contract generation, e-signature collection, document routing, and variety of other uses internally and externally. Support has been fantastic and working with XpertDoc is painless. I have recommended, and would further recommend, XpertDoc to other companies in search of a solution for document generation and management.
Josh D.
About Xpertdoc
Xpertdoc's innovative and intuitive document generation and automation product empowers you to simplify, optimize and automate consistent processes for the creation, generation, management, delivery, storage, and e-signature of better documents, faster, resulting in improved communications, accelerated business processes, increased productivity, and reduced dependence on IT. Plus, we offer integrations to leading CRM platforms and enterprise core systems such as ERP, CPQ, ECM, and more.
Most popular feedback for Document360
The options are great for keeping platform users informed of changes. I really like the option of status indicators. It's perfect for keeping my users up to date on what's new. The platform is intuitive, organized, allows us to build our documentation the way we want. A lot of things are configurable and it leaves room for imagination and customization. I really like the public and private documentation option. It is very convenient for our organization.
Marie-Lyne T.
About Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50%. Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity.
Xpertdoc reviews
Love what Xpertdoc did with this. Has made my life easier on so many different fronts. Would highly recommend to anyone who wants to make their lives easier! Also found the Xpertdoc employees themselves to be really easy to work with as well.
- David H. Recruiter
I just see the benefits of this software. It saves time for us to have it. The only problem is that we have a constant need of change with the document based on needs of our customers, internal users and change of the template which is a difficult problem on how to maintain our budget.
- Katerina P. Sr. Franchise Admin Specialist
Customizable Templates help us solve our document requirements.
- Michael M. Manager - Sol. Eng. & Order Admin Computer Software
Document360 reviews
The product is very flexible, allowing for unique customization in how the site is displayed and how it functions. The flexibility extends to the backend functions, like how user accounts are managed and how permissions are applied.
- Calen L. Low Code Engineer
Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.
- Christeen P. SEO Specialist
Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB
- Aarthi K. Senior Technical Writer
Pros & cons
Xpertdoc
| Pros |
|---|
| ConsSpeed and can do anything in the way of document creation |
| Develop good looking documents and integrates with existing software |
| Cons |
|---|
| Can be complex - page breaks are the hardestComplexity of setup |
| Requires some VB Scripting to successfully use which requires us to engage IT for every updated.Sometimes the speed is frustrating |
| Our users don't like waiting on the "swirl of death" |
Document360
| Pros |
|---|
| I have not had an issue since |
| My company and I are extremely pleased with Document360 and what it accomplishes |
| It has been very positive |
| One of the things I like the most and I consider Critical is the support |
| A fantastic platform with detailed user controls and excellent support |
| Overall, my experience with Document360 has been excellent |
| It has done a great job of providing our team with exactly what we were looking for." |
| Cons |
|---|
| Well there are a few features |
| No spell check is a bit of disadvantage but overall, new features are being introduced at a rapid rate |
| At first it was unclear who our main Account Manager would be |
| There were no dubious clauses about character limits r page lengths |
| Somtimes trying to add a user to a specific group fails and we have to repeat it." |
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