Zendesk Chat vs Empuls

Side-by-side comparison of features, reviews, pricing and more

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Empuls

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Starter

$2.50

1 person, per month.

$4.50

1 person, per month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Empuls reviews

With this platform, the rewards and recognition, Employee engagement & events are now under one roof, making it easier for the organization to keep in touch with all the teams. It has an easy interface and using Empuls employees get more involved in the organization's work culture, where we get emails of notifications of events and birthdays and work anniversary. The simplicity of redeeming points is a major benefit and every employee like e-cards of their choice as a reward.

- Shurutin Y.

The thing which I dislike after the new update is the predefined template was missing and which was best and easy to select and wish the colleagues and other part is sometimes it's hard to find the user while searching if we are having 10 persons with the same name there should be one option to scroll the results but right now only 4 results max are shown

- Shivam R.

The most important thing I like about Empuls is to give awards to our colleagues, and this recognition helps to bring in motivation and encouragement. The next thing that I like is the monthly Leaderboard winners that encourage you to like, post, and recognize your colleagues. The process of providing points and options to win coupons is the best part

- Faizan K.

Pros & cons

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

Empuls

Pros
Convenient platform
User friendly
Have several ways to earn points.

Cons
But UI can be improved
The profile editing can be worked on a bit
Some attractive color and UX can be more gamified.

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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