Zendesk Chat vs Pumble

Side-by-side comparison of features, reviews, pricing and more

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Pumble

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

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Sir Richard Branson

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Pumble reviews

When you are going to start call and video call features? You say the app has features of both ms teams and slack. However, the call buttons seem to be frozen and there is no provision to make video calls/meeting. I don't think it is any where near to teams and at most this app looks like a poor cousin of slack. Kindly share a timeline of feature release dates on your website.

- Satwik Priyadarshi

Notification is useless, app doesn't notify you at anytime. I tried to send a 25mb video and it loads forever and I am not able to delete that message as it says failed to delete the message. I see no use from this app.

- Jithin A

Best app and team chat software ever, all features are superb and efficient

- Desire Marshal

Pros & cons

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

Pumble

Pros
Pumble is completely FREE
No restrictions on the number of users
Unlimited chat history, and apps for all major platforms

Cons
Lack of integration to external systems
No share- screen
Limited notification setting

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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