Play.ht Trustpilot reviews (2024)

Curious about Play.ht? Read Play.ht Trustpilot reviews from real customers here.

The transformative potential of text to speech (TTS) technology has ushered in a new era of accessibility and convenience in digital content. One of the key players in this domain is Play.ht, an AI voice generator designed to convert text into natural-sounding voiceovers. When looking for the best AI voice generators and best text to speech software, looking at customer reviews is important.

Here, we provide a detailed overview of Play.ht, explore its Trustpilot reviews, and weigh its pros and cons to help you choose the best AI tool for your needs.

Play.ht explained

Play.ht is a high-quality text to speech software that uses AI and machine learning to generate ultra-realistic voices. The service allows users to convert text into voiceovers for podcasts, audiobooks, YouTube videos, audio articles, and tutorials. It also provides different voices, including premium voices, both male and female, delivering a rich diversity of audio content.

With Play.ht, users can customise the voiceovers using the pronunciations library and custom pauses to fine-tune the voice tones and speech rhythm. This functionality sets it apart from other TTS software in the market. In addition, the platform provides a plugin for WordPress, a Chrome extension, and an API access, making it an integrable and versatile solution.

How Trustpilot works

Trustpilot is a well-established platform for online reviews where consumers can share their experiences with various products and services. These reviews offer valuable insights into the strengths and weaknesses of businesses, assisting prospective customers in making informed decisions.

Trustpilot reviews of Play.ht

Play.ht has mostly positive reviews on Trustpilot, with a 4.4/5 star rating. The Play.ht reviews on Trustpilot generally appreciate the high-quality, natural-sounding voices and the diverse range of tones and pronunciations the software offers. Users often mention that the AI voice generator helps them create compelling audio content for their audiences, be it for audiobooks, podcasts, tutorials, or YouTube videos.

Many reviews commend the straightforward interface, highlighting the ease with which users can convert text into voiceovers, embed the audio players on their platforms, and even use the service for SEO. Users also appreciate the preview feature, which allows them to listen to the audio files before finalizing.

Quotes from positive reviews include:

• “Play.ht is one of the best text-to-speech converters that I have worked with so far”
• “The site is easy to navigate, has lots of features, and the customer service is friendly.”
• “The service is solid. We generally use the API, which is a huge time-saver, but the web interface is also very useful.”

However, customer support doesn't always meet users' expectations, with some reviews noting delays in response times. Another critique pertains to the pricing of the paid plans, which some users consider steep compared to competitors such as Amazon Polly or Murf.

Some quotes from negative reviews are:

• “I really wanted this to work, but its not so realistic. I was promised support on this matter, but it never happened. Now I feel like I wasted my money because it hasn't worked for me since the beginning.”
• “Service isn’t working as expected, and was impossible to discover until one pays the full service of US$300+.”
• “Horrible customer service and dishonest company. They are only interested in your money and don't care at all about their service ir if it's working or not. Seriously avoid it.”

Pros and cons of Play.ht

Overall, these are the most common pros and cons of Play.ht according to customers.

Pros:

• High-Quality Voices: Play.ht offers fairly realistic, natural-sounding voices, enhancing the listener's experience.
• Customization: The service provides a pronunciation library and options for custom pauses, allowing for highly tailored voiceovers.
• Integration: The API access, WordPress plugin, and Chrome extension make Play.ht versatile and easy to integrate into various platforms.

Cons:

• Customer Support: According to some Trustpilot reviews, customer support could be more responsive.
• Pricing: Some users find the paid plans to be too expensive for their budget or for the features Play.ht provides.

Get natural-sounding voices and priority customer support with Speechify Voice Over Studio

If you want even more voices and customization options than what Play.ht offers, Speechify Voice Over Studio could be the answer for you. Choose from over 120 male and female voices, plus more than 20 languages and accents. You can create custom pronunciations for every word in your voiceover to create extremely high-quality and natural-sounding voices. You’ll also get 100 hours of voice generation per year, super fast audio editing and processing, unlimited downloads and uploads, 24/7 customer support, and much more.

Try out Speechify Voice Over Studio for yourself today.