Synthesia.io contact, email, and phone number
Synthesia.io is a video synthesis platform that has gained popularity in recent years due to its ability to generate video content quickly and easily without requiring any advanced video editing skills. Although the platform is relatively simple to navigate, you may find yourself needing technical support. Luckily, in this article, we’ll cover how to get in touch with the Synthesia team.
What is Synthesia.io?
Synthesia is a cloud-based video synthesis platform that allows users to create professional-quality videos quickly and easily. It uses advanced AI technology to generate video content from simple text, enabling users to create videos in a matter of minutes rather than hours and boost their workflow.
How Synthesia.io works
Synthesia uses an AI-powered video synthesis engine that analyzes the user's text input and generates a corresponding video output. The platform supports various video formats, including MP4, GIF, and MOV, and provides users with a range of customization and enhancement options to edit the output video to suit their individual needs.
Synthesia’s pricing
Synthesia offers two subscription plans for its users - Personal and Enterprise. The Personal plan is suitable for individual users and costs $30 per month, while the Enterprise plan is for large-scale businesses and is customizable based on the user's requirements, and those interested must contact sales for custom pricing from the sales team. Although all of the plans’ features are listed on the Synthesia website, here’s a brief breakdown of the differences between the two options.
Personal plan
- 1 seat/user
- 10 video credits/month
- 10 scenes
- 90+ AI avatars
- 120+ Languages and Voices
- AI script assistant
- Built-in screen recorder
- Upload images, videos & music
Enterprise plan
- Custom number of seats
- Unlimited video credits
- 50 scenes
- 130+ AI avatars
- 120+ Languages and Voices
- Workspaces
- Collaboration features
- Priority support
- Built-in screen recorder
- Upload images, videos & music
- AI script assistant
How do I get in contact with Synthesia?
While Synthesia.io does not provide a phone number for customer support, which may be inconvenient for some users, there are still multiple ways to get in contact with Synthesia’s customer support team, so let’s explore.
Live chat support
Users wanting immediate support can use the live chat feature Monday - Sunday, 8 am - 12 am (GMT). The live chat support option can be found by either clicking the chat icon in the bottom right corner of the website or selecting “Help” from the left-hand side menu within your Synthesia STUDIO account. There you will see three options - “Help Center,” “How-to Videos,” or “Contact Us.” If you try to contact live support outside of the support hours, you can also leave a message for the support team, and they will get back to you via email during regular support hours.
Another easy way to get in contact with Synthesia’s customer support is to directly email support at [email protected] with your issue, question, comment, or concern. The customer support team also answers emails during the hours of Monday - Sunday, 8 am - 12 am (GMT).
Additional support
Users can find additional information and a wide range of resources, including a self-serve Knowledge base at Synthesia’s website, Synthesia.io, which contains tutorials, FAQs, and more.
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Speechify AI Studio offers a comprehensive set of artificial intelligence video editing tools that can help users cut video editing time by more than half while still creating high-quality video content. Users can seamlessly edit both video and audio footage with features like AI subtitles, lifelike voice overs, and the ability to translate and dub videos with just 1-Click.
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FAQ
Does Synthesia take my personal data?
While the platform does require users to provide personal data for account registration, it does have a manual review process to ensure data protection.
Can I use Synthesia if I’m in the United Kingdom?
Yes, in fact, the Synthesia headquarters is located in London, England.
Does Synthesia offer support through social media?
Although Synthesia.io has a strong presence on social media, providing users with additional information and notifications, the company does not appear to offer technical support through its social media channels.
