Cognology vs SentricHR

The best thing is that everything is in one place, the details of performance conversations between the employee and their manager and these details are not lost if one of them leaves the business. Both parties have access to the folders to review at any time, leave feedback, revisit KPI's, and record professional development activities. Also having a system such as this implemented reduces the possibility of performance reviews not happening, the reminder emails and notifications within the program keeps everyone on track and aware of the progression of reviews etc. Managers are finding the platform great to record details of any performance management any conversations they have with their team, meaning if we have to move to more formal processes we have thorough records of previous meetings etc. Much less paperwork!

- Kathy M.

What we love about Cognology is the simplistic nature of the system. The email functionality is ace! We like the automation of emails that are sent by the system. The reports are easy to digest, and with a few clicks of the mouse we have everything we need. It's one central place for communication between managers, employees and values contributors. Our HR Relationship Manager is an absolute legend. She's so proactive, helpful and goes above and beyond to assist with anything when we need her.

- Nilu N.

The system is very easy to use and can be easily adapted to the needs of our business. The team at Cognology have been very helpful and have worked with us to develop a system tailored to our needs. If the system has been unable to perform a function we have required, the team at Cognology have worked to offer other solutions and taken the feedback on to use in the development of their system moving forward.

- Michelle H.

Their customer service. They are very responsive, quick, and knowledgeable. When we were looking for HRIS and payroll software in 2016, I wanted one where you had a dedicated representative instead of a call center type customer service. I had the philosophy of "if everyone can help you, then no one can" and if you have repeat issues, you just have to restart it all with whichever rep you are talking to. Well, Sentric had a dedicated rep structure at the time. However, in early 2017, they switched from a dedicated rep model to a case system that assigns your issue to the best Product Support analyst right off the bat. I was not pleased when I found out. But after doing it for over a year, I really like it overall. I am working directly (most of the time) with the person who will work on the problem and fix it (which means less mistakes and less waiting). I also like their customer hub where I can go to try to learn something new or figure things out before a submitting a case.

- Brandon M.

I like the Time Administration piece, allowing our employees to clock in/out, tie to their absences and leave plans, and be signed electronically by the employee/managers. It's been a huge time saver on my end, coming from a very manual time card process.

- Emma O.

When things go wrong they have a hard time figuring them out. Right now I am having an issue with the Projects and tasks codes that are inactive but you can still see them in the kiosk and they haven't been able to fix this since March 5. They have many reports but nothing you would use - nothing that gives a manager the days each employee has taken, is scheduled and what is left. Right now the vacation tracking for each employee on the home page is wrong and no one informed us until I put a ticket in asking about it. There are always issues with the tracking of Paid Time Off and they can't really give you a firm answer on why it happens they just tell you how to fix it which I already know but I can't tell if it is wrong unless I go in and check everyone periodically, which is crazy. I even met with my Sales Rep, Karl Bayer in March and went over all they issues - he was going to put the list together and get back to me on a game plan in the next few days but never heard from him and even followed up several times. The Onboarding was so difficult our HR Department went to another provider.

- Diane L.