Speechify is the #1 AI Voice Over Generator. Create human quality voice over recordings in real time. Narrate text, videos, explainers – anything you have – in any style.
150k+ 5 star reviews  20M+ downloads
Try for free
Looking for the ultimate guide to conversational AI? This article will tell you everything you need to know about this new tech.

Table of Contents

Chatbots, virtual assistants, and other forms of conversational AI solutions have become increasingly popular in recent years. Each business has at least several opportunities to service online customers during the day, and conversational AI technology ensures that customer needs are satisfied in a consistent and timely manner.

Since conversational AI technology can initially seem overwhelming, this article will help you understand what conversational AI is and what it’s used for.

What is conversational AI?

Conversational AI is a branch of artificial intelligence that can imitate human conversations in real-time and improve user experience.

Two main components make conversational AI work.

Machine learning (ML)

Machine learning is a subfield of artificial intelligence that uses algorithms trained on data sets to create predictions and patterns without being explicitly programmed for specific tasks. The AI continuously improves itself by gathering more and more input, enabling more accurate responses.

Natural Language Processing (NLP)

NLP is another subfield of AI that involves analyzing and processing language to produce appropriate responses in human-computer interaction. It consists of input generation, input analysis, dialogue management, and reinforcement learning.

Natural Language Understanding (NLU) is a subfield of NLP that focuses on understanding the meaning behind words. It’s designed to recognize context, syntax, idiomatic expressions, sarcasm, and other aspects of the human language.

Examples of conversational AI

When people think about conversational AI examples, they usually mean conversational AI chatbots and virtual assistants because of their omnichannel deployment.

AI Chatbots

Chatbots are computer programs that are made to simulate human conversations. Unlike rule-based chatbots that generate responses by pre-defined rules, AI-powered chatbots use machine learning algorithms to learn from past interactions and continuously learn by engaging in conversations with users.

Chatbots can be found on various platforms like e-commerce websites and social media, and even messaging platforms like WhatsApp and Messenger.

AI Virtual Assistants

Similarly, virtual assistants use machine learning and NLP to understand commands and respond to users by giving appropriate responses or routing their requests to other channels.

They’re used on phones, smartwatches, smart speakers, etc., but they can also be used as chatbots to interact with customers in different industries. However, they offer more comprehensive and personalized services than chatbots and are trained for various tasks.

Possible uses of conversational AI

In the digital transformation era, conversational AI tools have plenty of use cases.

Online customer support

When used in online customer support services, conversational AI streamlines responses to customers and, as a result, increases customer engagement and improves end-to-end customer experience.

It’s available 24/7 and makes the contact center accessible even when human agents aren’t available. Through automation, conversational AI reduces costs and increases productivity by allotting a higher number of tasks.


In healthcare, conversational AI bots can improve patient satisfaction. They’re available 24 hours and can reduce patients’ stress and anxiety by providing more information about medical topics that concern them.

In addition, they can aid patients in finding suitable healthcare providers based on their symptoms or scheduling their appointments.

Internet of Things (IoT) devices

Conversational AI is present in your everyday interactive voice assistants, like Amazon Alexa, Apple Siri, Microsoft Cortana, etc. These devices use speech recognition and perform tasks based on context and speech patterns.

Since this involves unsupervised machine learning, there are often some errors, but their functions improve as the user continues to provide more input.

Retail and e-commerce uses

Conversational AI is valuable in retail because it enables personalized experiences based on customer data and input. The AI is able to remember customer preferences and provide recommendations or get better insight into what customers need and want.

HR processes

In HR processes, Conversational AI platforms are used for recruitment, onboarding, and documentation. It can quickly filter through hundreds of CVs, provide all the necessary data to new members before they start working, and consistently update the records of all members.

Finance and banking

Like in online customer service, conversational AI bots can improve customer satisfaction and increase customer engagement in finance and banking.

In addition, bots can check customers’ balances across all accounts and prevent fraud by detecting fraudulent activity and using speech recognition software. Furthermore, by analyzing users’ data, they can also create spending plans to help customers decide how to use their money.

Try Speechify to hear an AI speech engine in full force

Speechify is the best AI-powered text to speech service you can find on the market. It has over 130 realistic AI male and female voices that you can try in over 30 languages. You can even try the voices of some celebrities or request a custom voice for the ultimate authenticity of your content.

Speechify allows you to make voice-overs for any content you want, from social media videos to podcasts. The service is supported on your PC, Mac, Android, and iOS devices. Try it today by going to the App Store or Play Store and installing the app.


What is the difference between chatbots and conversational AI?

Chatbots are computer programs made to simulate customer interactions, usually via messaging apps. Conversational AI is a broader term that refers to technology that enables natural conversations between humans and machines and includes chatbots, voice assistants, virtual agents, etc.

What are the benefits of conversational AI?

Conversational AI saves time, reduces costs, improves customer satisfaction, decreases the amount of work per employee in fast-paced environments, personalizes customer experiences, provides valuable assistance to individual users, and much more.

How do you know if AI is working well?

To test your AI, establish which algorithm it’s using first. Then train your AI by inputting data and allowing continuous learning. Monitor the performance during the data input stage. Once training is completed, test the AI.

What is the first step to building a conversational AI for your business?

The first step is defining why your business needs conversational AI. Conversational AI solutions should be used when you need to reduce the call volume for your support team and improve customer satisfaction or increase customer engagement. Still, they should not replace customer support altogether.

Pick Your Speechify Tribe

I have been flailing due to an eye injury on top of Lyme disease on top of long-covid and a herniated disc with neuropathy. Sitting hurts and propping a book while lying down is stressful. Anxiety over not keeping up, ADD with medication fluctuation and nystagmus of one eye, stigmatism with the other eye both before the retina injured has caused duress as an exam approaches in 35 days. I just need to get through these 500 pages and at least try the assignments. I believe this app will be the key.. thank you ever so much! It’s never too late to find a key and unlock the door to a new world!

“I have ADHD and I love to read but have piles of book that I have never touched. I downloaded this app and it has helped me read more and obtain information better for school! Love this app , I recommend it to everyone!” - JENEMARIE

“Love this app, I have eye problems and this app helps me read headache free. Plus it’s great for traders to listen to news and multitasks.” - JJJJJJMMMMMMM”

“I like Reading books but I don’t like to read at the same time this is so nice and very much correct. Totally recommend!” - Amazing use this now!!! - HALL LACKS SI USA

“I am a student who had dyslexia so is very very very helpful for me. A reading assignment that would normally take me 30+ minutes took 10! I will be using this very often.” - CHAMA NORLAND

“I’m an audible learner. Speechify helps me to comprehend readings better than I am capable of reading the text silently.” - CANDI CL

“This is probably top 5 of greatest apps ever, you can literally read alone an entire book in a day. Easily worth the cost of the app.” - TJV 34

“Excellent for comprehending medical textbooks more quickly and thoroughly!! This is awesome for keeping up with latest surgical techniques and technology. Dr. K” - IMPLANTOPERATOR

“Speechify saves my 70 year old eyes. I close them. I listen.” - WRANGLERSUPREME

“I was dreading reading this long story but Speechify got it done now I can go ahead and take my college quiz.” - SUNCOP

“I teach visually impaired students AND students with dyslexia. This app is a huge help to all of them. Thank you for helping those who need it most!!” - ETTETWO

“I use this app to proofread before I publish chapters of my books and it works so good! 10/10 recommended.” - LOUIELEIUOL

Take the dyslexia quiz and get an instant score. See if you are dyslexic or not.

Listen and share everything on the go with our Soundbites. Try it for yourself.

Read Premium Audiobooks

Finding Me

By: Viola Davis


By: Ian McEwan

Pay Dirt Road

By: Samantha Jayne Allen

It Ends with Us

By: Colleen Hoover


By: Frank Herbert

Extreme Ownership

By: Jocko Willink

Fairy Tale

By: Stephen King


By: Veronica Roth

Read Premium Audiobooks

Choose Language :