Axosoft vs Canny
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Sir Richard BransonMost popular feedback for Axosoft
Overall: I like that we can email tickets into the system. I like that I can add custom fields with custom rules to force my people to use forms a specific way. I like that we can create project folders to track what we're working on. I like the new PM functionality. I like the Workflow Steps. I like the Portal plug-in for having customers submit and view tickets. In fact I like everything. Time tracking is very powerful for employee tracking and for R&D write offs. This is the best bang for the buck our company has got since acquiring the product in 2007. I dislike the lost dashboard functionality from converting to the Web. The reporting isn't nearly as powerful now in my opinion. Simple dashboards are great, but we used to have lots of additional widget types that I used. Releases/Projects. My users habitually put things in the wrong place. It requires me to go back and move things around all the time. The Portal works but it's not a nice fancy looking interface for our customers to interface with. We don't use the other integrations. This is a great tool for a QA manager who knows what they want. I have this configured so that my weekly management reports are saved views. I literally can using the Snipping Tool and cut out a screenshot for all my report needs.
David Y.
About Axosoft
Scrum software with project planning, help desk, and agile bug and incident tracking. Development teams can effortlessly manage their product backlogs, plan releases, and analyze their burndown velocity. Plan sprints easier with the Axosoft Release Planner, visualize progress with Card View, and release on time. Turn emails into support tickets, build unlimited Wiki pages for test cases and documentation, and create a custom portal for your customers to edit and add tickets
Most popular feedback for Canny
I’m just so impressed with my experience using Canny, from the user interface to the API. It was just truly a delight. Every step of the way, it’s clear how much intentional refinement and care has gone into making things as simple as possible yet powerful enough to get the job done. It is certainly inspiring to see somebody able to do it right, and as we’re working on improving our product, I just hope to be able to give our users the same delight as I get using Canny.
Simon B.
About Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.
Axosoft reviews
Overall: The ability to track projects and track another users progress on their projects are very beneficial. Tracking different cards and being able to categorize them and prepare for releases saves a lot of time for the managers of the project. Understanding where other users are at in their section of a project lets other users know where they are in their own project and if they need to gather more resources for their part.
- Justin K.
Pros: Product allows for a team to easily stay on task and update progress throughout the team. It not only allows for the project tracking but also defect/bug tracking. There is also the ability to make defects/tasks visible to the client and to allow the client to raise defects within the customer portal as well, making the product a central tool. The vendor is readily accessible and will run sessions and demos. Cons: The ability to track interdependencies was more manual and something the project manager or scrum manager needs to be aware and manage.
- Sandra B.
Overall: We are solving company wide project management. We use it to visualize where time is spent for each employee and to determine how long it takes for project to be complete. This gives us insight to plan better in the future by improving our estimates on how long things take.
- Kyle J.
Canny reviews
It counts the vote and keeps track of the progress
- Anamaria R. Customer Support
am a PM and I like that Canny allows my team and I to collect user feedbacks that are visible across stakeholders including users. Users can upvote certain feedbacks so that my team can prioritize some of the important user stories for product development purposes.
- Jack L. Product Manager
It gives us a direct line to what our customers want, so we can make regular course corrections to our strategy. And the Canny support team are awesome!
- Paul K. Co-founder
Pros & cons
Axosoft
| Pros |
|---|
| I have found the reporting from Axosoft to be very strong |
| The ability to export so much data to then manipulate in Excel or similar was fantastic |
| Overall, I came into Axosoft as a user after it was set up |
| I was responsible for transitioning the backlog from Axosoft to another product that I chose |
| Axosoft is customizable and you can use it to follow the metrics you need |
| The time-tracker is well developed and progress is updated in real-time." |
| Cons |
|---|
| The reporting tools are a bit on the weak side |
| I dislike the lost dashboard functionality from converting to the Web |
| Occasionally the css seems to fail to load and the screen just one big mess and you have to restart the server to fix the issue." |
Canny
| Pros |
|---|
| It's a super easy tool for all of us to collect feedback in a unified spot |
| Different departments have conversations with the same customers, and we all hear different sentiment |
| Now the user and others can see their suggestion and engage others interested in the same feature |
| Great support as well although it's so easy you'll hardly ever need it |
| Canny is really great for capturing user feedback |
| The constant updates and improvements are nice." |
| Cons |
|---|
| In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more |
| This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode |
| Minor inconvenience, but I thought I would mention it anyway |
| That is the biggest reason for any negative sentiment in my review |
| You need to specify a feature request category first, which makes it difficult to find issues quickly |
| You end up wasting a lot of time going through categories to find an issue category." |
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