Incident IQ

Category: eLearning Tool

Industries: Education

Bring your K-12 support operations to a unified platform. With thousands of learning devices spread throughout student homes, bare bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ is revolutionizing the way K-12 school districts provide and manage services.

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I like the ability to see what changes have been made to tickets and by whomThere are times when I have used this software and been served by a technician who did not seem to be very qualified to solve my problem
I also like IIQ's ability to update users instantaneously regarding the status of a ticketThere are times when a small problem arises and we do not have time to call a technical service to check the device and come back a second time to make the repair
Overall it's a fantastic product with a wonderful team of devsMost users have no clue what "Provisioning" is, for example
Highly recommend to any K-12 district teamInventory management is a little lagging
It helps my team access all teams and project progress from one control platformThough the application seems to update in realtime, sometimes the data is not saved, and then we have to look out for things that got missed."
Creation of tickets for various business events is appropriately with Incident IQ-
Great tools to generate reports-
It has improved our workflows and given us much better visibility into our technology and its whereabouts."-


519 Memorial Dr SE, Ste B-12, Atlanta, Georgia 30303 US

Incident IQ reviews

Overall the system has been great! It's easy to use but also provided the level of detail that we need to manage everything from our help desk to our inventory.

- Jack L. Technology Director

Overall it's a fantastic product with a wonderful team of devs. Highly recommend to any K-12 district team.

- Matt B. CTO

The only thing I wish this product could do more of is more email integrations and Microsoft integrations with teams. It would be awesome to create a ticket from a teams message and it would be nice for email integration. We have a hard time with our team in both these areas and while we can train people to better, some integrations into these areas would be helpful.

- Nathaniel G. IT Technician

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