FloorSchedule vs Wrike
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Once I learned the basics of using it, the software is easy. I just have to figure out the logistics of the cumbersome properties I mentioned above, and I'm not sure how to do that. But from the standpoint of creating a schedule at the click of a button, it's been a great help!
Brokers and Managers: It's time to do your floor time / phone time schedule and everyone has a different request. Create a fair and balanced schedule in minutes. Includes Requests Off, Holidays, Vacations, Automatic and Manual Scheduling, Editing, Unlimited Shifts, One or more per Shift, 99+ agents. On Line Viewing, Printing, Email, Reports, Multiple Locations, Export, Custom events, Full Support! Free to try. No credit card required. $12/month or $10/month prepaid. Read our Realtor reviews.
I'll say this first, Wrike felt intimidated. After messing around with it and seeing how other co-workers use Wrike, I slowly picked it up. It makes a good checklist of things I need to do if you add the chrome plug-in as a companion. I see what gets assigned. I LOVE when you reference another wrike, you can see the status of it in the description of another. Very handy! Conveniently, Wrike contains a few forms of automation that lift some repetition from your workload. Without that, it wouldn't be as helpful as other task management systems available in the market. I like how the eco-system allows mentioning other users within a comment or Wrike task. It helps involve the correct people to get the jobs completed. Another feature that is VERY useful for me is the tags. Tagging helps me know where this Wrike is related to, which makes everything come together.
Wrike is a powerful tool for teams, one that ranks highly as both collaboration software and project management software. Wrike, now owned by Citrix, started out as an online platform for team collaboration, work management, and project management, and it continues to grow those areas while also adding related features. The app has since added new work intelligence features that can, for example, predict when a project is at risk of falling behind and call attention to possible causes. While Wrike is on the expensive side, it's easier to set up and start using than many other comparable project management apps.
I like that I can add request off for agents and change it each month. I like that it auto saves what I am doing. I like that when I have added special requests in and I go to make a change, it reminds me that the agent has asked for that off but will also still let me override that and still put them in. I like that I can print the reports and have it in front of me while I make changes to the schedule. Easy to pdf and save copies in my computer.
- The overall experience has been positive. It is a helpful tool for a large office.
The overall experience has been positive. It is a helpful tool for a large office.
- Tamera H. Administrative Manager
When I change a shift to Available that the system sent out an automatic email to everyone letting them know or show in red on the agent/participant's view.
- Lauren B. Office Manager
Wrike makes assisting users in the company with their IT problems so easy, it takes away so much of the stress that can often come with a support position. The ability to share work with managers and relevant tasks with colleagues has never been easier. The layout is sleek and customizable and improvements are constantly rolled out. Wrike looks good, feels good to use, and perhaps most importantly is an absolute breeze to use. No intimidating learning curve, you can just jump right in and begin to work.
- James Duel Guess
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff. The commenting and messaging are great as well and save time compared to using an email to talk about a certain task. Pros The overall structure and tools offered are great for team and project management. The design is not bad to look at either. I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature. It does a good job of saving your time when you're setting up a project. And it can take a lot of time considering how customizable and flexible the platform is, which is a great plus for many I'm sure. It was for my team and that's exactly the reason it was chosen. Cons It's very messy. I remember that I and my colleagues had a very hard time adjusting to the platform because its features were all over the place. Even though the design has been improved a lot, still some UI choices aren't as intuitive as I'd want them to be. The price is also not the cheapest. I wouldn't call it the most expensive either, but you can, for sure, find something cheaper.
- Tigran K.
Wrike helps teams smartly manage both projects and ongoing work. While it offers a large assortment of features and is easy to use, it's nearly impossible to get started without consulting customer service.
- Jill Duffy
|Being able to enter the parameters into the software for each agent's schedule, and have the software create the schedule was the reason I reached out to my Corporate office for help
|We've been able to save man hours every month on what is sometimes a complicated schedule, which more than pays for using the program
|FloorSchedule does a better job at distributing shifts evenly than an individual does
|I have found this software to be very use friendly."
|I also find it strange that when I go to print the calendar pdf, that there is no actual "print" button and that I have to right click to open my printers
|I solve the problem of unfairness and also scheduling on days people aren't available
|The option buttons should be larger
|Also, I find it difficult to work in a backwards way of thinking: 'What shifts can't people do
|With multiple locations, the calendar orders the shifts in an odd way
|However, it gets the job done."
|Ease of use
|Simple cross tagging
|Ease of customisation.
|Even more customising options
|Built in knowledge repository
|Even more functionality.
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