Freshchat vs Flowdock
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Sir Richard BransonMost popular feedback for Freshchat
We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.
Rajesh Magow
About Freshchat
Freshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
Most popular feedback for Flowdock
Flowdock is being used by a specific team inside an IT department of Universidade de São Paulo. We use this software for team collaboration, specifics communications and quick file sharing. To avoid a lot of calls and flooding e-mail boxes during the day, a centralized platform divided in differents channels can be very helpful. We could easily improve team communication working in several projects by using channels functionality to separate subjects, to share files and contents of interest and to keep tracking our development and activities. When we need some past information you can just go to the software and search for this. Keeping a track (history) of our activity is really important for us.
Vinicius Lima
About Flowdock
The official Flowdock Android app Through organized chat and a shared integration inbox, Flowdock is the hub for team communication and enables teams turn their routine work into a byproduct of collaboration. It eliminates automated emails from your mailbox and takes the place of IM or IRC chat in your team's workflow. You will always be aware of what your team is doing thanks to integrations with more than 80 tools. You may communicate with your teams using Flows, and you can categorize your talks using threads, thanks to Flowdock. - Stay informed of updates across flows and 1-1s with in-app notifications and modify the notifications as needed - Express yourself with emojis across flows and 1-1s - Have private talks with your team members as necessary - Share files with your team members during 1-1s and flows to collaborate. Build your own ongoing knowledge base using the power of hash tags. Effortlessly find the content you need using hash tags you manage. View all of your integrations in one place with a shared integration inbox. Communicate with your teams about the items in the inbox. Get noticed by the right people using @@subgroups. Trello, Git & GitHub, Pivotal Tracker, Zendesk, Atlassian JIRA, Confluence, Bamboo, Capistrano, Heroku, Redmine, FogBugz, Basecamp, BitBucket, Kiln, Mercurial, Nagios, Pingdom, Hudson / Jenkins, and numerous other project management, issue tracking, wiki, version control, monitoring, deployment & continuous integration systems and services are just a few of the tools that Flowd You must have a Flowdock account, which you may create at http://www.flowdock.com, in order to use the Flowdock app.
Freshchat reviews
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
Flowdock reviews
Works ok, but the UX is not as good as the competition. And, I bet CA devs don't use it themselves. If they did, more multi year old bugs would get fixed. Like new, ghost notifications for messages you read last week on the desktop client. Or multiple notifications for the same message. Or how about the one where you try to post and it says it can't, then you restart the app to find that it really did post, several times - that one's my favorite.
- A Google user
We use this app in a daily basis to work. Easy to use. Most of the time is reliable.
- Andrés Felipe Suaza Quinchía
We have been using this app on Android and love the experience and how seamlessly it works. Performance on this app from Search to everything is great. There are few areas of improvement like notifications and an improved search for 1-1s, but overall I highly recommend this to anyone using Flowdock on web.
- Anonymous User
Pros & cons
Freshchat
| Pros |
|---|
| Access all customer messages in one place |
| Provide instant customer support |
| Offer proactive customer service |
| Cons |
|---|
| They do not check for spelling mistakes |
| They don't have a status for Pending Client Response |
| It's difficult to juggle having two accounts |
Flowdock
| Pros |
|---|
| Possibility to integrate with external services |
| Very easy to configure |
| Powerful communication tool |
| Cons |
|---|
| A lot of links to others Flowdock sections |
| There isn't a quick access list to members of your organization to start a private chat |
| There isn't an app for Windows Phone |
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