Freshchat vs Geneva

Freshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.

Geneva is a group communication app designed for organized, ongoing conversations with all your favorite people. Join or create a "home" for your group and set up a mix of chat, forum, audio, video, and broadcast rooms for different topics. Whether you're aimlessly hanging with best friends, keeping your club members on the same page, or sharing opinions with peers across the country — there’s a place for everyone here. Here are a few of the highlights: HOMES & ROOMS Set up "homes" for your groups, then create "rooms" inside them for different topics or sub-groups. Rooms can be open or secret, and because everyone can adjust their notification settings for each one, people can tune into the conversations they care about and tune out the rest. There are 5 different kinds of rooms you can use... CHAT ROOMS Full-featured chat rooms with @ mentions, threaded replies, emoji reactions, GIFs, attachments, polls, events, pins, typing indicators, and more... FORUM ROOMS These post-style rooms are more organized than chat rooms, making them great for announcements and deeper discussion. Create long-form posts with rich formatting, comment and react, and sort and filter the room by most recent, most popular, and more... AUDIO ROOMS If you'd rather talk than type and read, you can create an audio room in your home and jump in with a tap whenever the mood strikes. Think of it like a big group phone call, but way easier. VIDEO ROOMS Hop in a video room and hang out with up to 16 people at once. With screensharing built in, these are great for small events and more casual get-togethers. BROADCAST ROOMS Go live on video with up to 9 people on stage and thousands of viewers to call on-air. Use these for things like chapter meetings, casual panels, DIY tutorials, live-reacts, and more... DMs Because sometimes you just want to start a private side convo. EVENTS CALENDAR With event invites and a centralized calendar, it's easy to share info, gather RSVPs, and get reminders to hop on. Events can take place right in your Geneva home, IRL, or anywhere else online. GATES Use gates to control access to your Geneva home. Our built-in new member questionnaire helps you gather info about potential members and decide if they're a good fit — no need to use a separate survey tool. Age, nickname, entry fee, and more gates coming soon. ROLES & PERMISSIONS Set up roles to control who can and can't do things like invite other people, create rooms, moderate messages, and more... NO ADS & NO SELLING YOUR DATA Ever. Instead, we're building a bunch of exciting features that'll make it really easy for people on Geneva to transact with one another, and when that happens, we'll keep 5% (more info on this coming soon). ACTUAL ACCOUNTABILITY Because everyone signs up with a phone number, not an email address, blocks and bans are easier to enforce so there’s less room for trolling and abuse (but don't worry, we won't share or display your phone number anywhere). We also give you the ability to set your home's rules and tools to help you enforce them. DESIGNED FOR EVERYONE Geneva is great for all kinds of social groups: friends & families, school clubs, sports teams, movements, fraternities and sororities, creators & fans, coaches & students, professional networks, brand communities, interest groups, and more... And this is just the beginning: We're working together to build something that's fun, safe and useful, and we'll be adding new features all the time. If you have suggestions, questions, or feedback, drop us a note at [email protected] Made with love in New York City and beyond.