Freshchat vs Lucid Meetings
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Sir Richard BransonMost popular feedback for Freshchat
We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.
Rajesh Magow
About Freshchat
Freshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
Most popular feedback for Lucid Meetings
It is a fabulous software that keeps us abreast of all the meetings that are held to discuss different issues of the company through video conferences. Although it is a software with an expensive value it is quite accessible complete with qualified support service to support our team, and specialized courses to deepen the software and learn new strategies to develop with more success, also has a free version of 30 days
Arnold T.
About Lucid Meetings
Lucid's industry-leading meeting management software enables teams to leverage best practices at scale, where business outcomes are both tangible and measurable. Prepare, run, and follow up on meetings with your team using our built-in, science-backed approach. New to meeting management? Our Meetings Quickstart Program combines workshops, training, and coaching for teams who want to quickly and dramatically improve team performance.
Freshchat reviews
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
Lucid Meetings reviews
This Lucid meeting is awesome platform to organize business meeting in a such efficient way. I got such wonderful experience first time using in this meeting platform. ease of use in this platform. Pre-meeting and Post meeting tools in this platform are awesome. Scheduling, voting management, minutes management is also good.
- Amit G.
Its helps in proper pre-planning of meeting; lucid meeting encourages deep thought that allows for concise agenda planning, task assignment and timeline for achieving task with report to a superior within the meeting.
- Wole O.
Amazing online meeting platform that effectively used for collaborating multiple team folks. Real time screen sharing, meeting recording and storage options makes it best
- Arun M.
Pros & cons
Freshchat
| Pros |
|---|
| Access all customer messages in one place |
| Provide instant customer support |
| Offer proactive customer service |
| Cons |
|---|
| They do not check for spelling mistakes |
| They don't have a status for Pending Client Response |
| It's difficult to juggle having two accounts |
Lucid Meetings
| Pros |
|---|
| Strengthens your employee engagement and retention |
| Builds team and cultural alignment |
| Drives productivity. |
| Cons |
|---|
| Expensive |
| Initially difficult to use |
| Need more training on how to use it. |
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