Freshchat vs zapptales
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Sir Richard BransonMost popular feedback for Freshchat
We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.
Rajesh Magow
About Freshchat
Freshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
Most popular feedback for zapptales
Saved my conversations with my beautiful sister that I lost last year. I was always scared that I’d lose our chats and this is the only solution I could find. They printed the chats beautifully… like a book. Three, actually. And the voices and videos are in QR codes that you can scan off the book and listen to or watch. Thank you guys so much. You don’t know what this means to me.
garabida
About zapptales
Join the over 150k satisfied users worldwide and print or save a PDF of your most significant WhatsApp conversation, which can include text, images, videos, and even voice messages. It makes the ideal present or a lovely backup. because the best stories are written by life. Simple: In just a few easy steps, turn your WhatsApp chat into a book or PDF. since life is already very complicated. Safe: Everything is automated and encrypted throughout. because you own the conversation. Unique: Your own cover image, title, individualized dedication, a variety of typefaces, and backgrounds... NOTE: Since Android 11, all apps have been prohibited from accessing several directories, including the WhatsApp folder, which houses the files you transmitted. You must therefore enable the zapptales app access to all files in order for it to export these media files from WhatsApp. The app actually only has access to the WhatsApp folder. Before starting the upload procedure, you can provide the app the necessary permission. We have a helpful customer service team who is happy to answer any queries you may have. Here are some testimonials from our clients: • "As distinctive as DNA. a truly wonderful gift. Both of us were speechless. • "A fantastic concept, and the book is superb. The ideal present • “Great quality… like the very own diary, but much more beautiful. Fast shipping and excellent service are both amazing... already have two books on order. • "I'm in awe. Even though there were many photographs in the chat, the upload process went without a hitch. Even for a tech novice like me, the process is clearly outlined in the step-by-step lesson and is simple to follow. The book can be customized in a variety of ways. The books are quite well-written. My spouse was incredibly thrilled because it was a gift for our second wedding anniversary.
Freshchat reviews
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
zapptales reviews
Interesting concept, but missed the mark, uploaded couple years worth of chat with videos, pictures, voice... took an hour or 2 to complete only to be told that the pictures videos and voice I would have to add manually, which defeats the purpose of the app. Hopefully they figure it out in the future, but right now unless you're doing a short chat and easily can upload the videos and voice..not worth the time .
- Mark G
This product is top quality - a beautiful book has been received. The communication from the team was excellent also - very prompt replies to all questions. App was easy to use and this gorgeous book documents our love story. Would unhesitatingly recommend.
- Dill
In all honesty, I found this all a bit average. The app only allows you to do so much and it really needs to be done on a desktop. You have no freedom in making the text bigger or moving the whatsapp message around to space it out - so instead everything was squeezed onto 28 pages and then i had 16 pages or so of blankness. When the book arrived in the post it had been stuffed into the packaging as the front cover and the first 5 or so pages was bent over. It is what it is, but far from impressed and won't use again. On a side note, I wasn't even going to write a review but Zapptales emailed me asking for one...there you go.
- Tim Goodchild
Pros & cons
Freshchat
| Pros |
|---|
| Access all customer messages in one place |
| Provide instant customer support |
| Offer proactive customer service |
| Cons |
|---|
| They do not check for spelling mistakes |
| They don't have a status for Pending Client Response |
| It's difficult to juggle having two accounts |
zapptales
| Pros |
|---|
| A beautiful book has been received |
| Communication from the team was excellent also - very prompt replies to all question |
| Cons |
|---|
| It really needs to be done on a desktop |
| You have no freedom in making the text bigger |
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