Freshdesk vs Teamwork Projects
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Sir Richard BransonMost popular feedback for Freshdesk
Its easy to use. Easy to work with several teams by using group filters. Easy to apply pre-set filters to incoming emails and prioritize.Easy to follow the email thread and to see earlier conversation with the person. Also nice to create tickets to colleagues or other teams. I also like the way we can automatically tag incoming tickets and the ways the ticket show if its new, pending or responded.
Lisa N.
About Freshdesk
Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management. Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
Most popular feedback for Teamwork Projects
Teamwork helps me keep up with all the thousands of activities between all our clients. It gives me full oversight on what's moving and what's not.
Samantha Anderson
About Teamwork Projects
Teamwork.com is the only project management platform built specifically for client work. Deliver work on time and on budget, eliminate client chaos, and understand profitability, all in one platform. Headquartered in Cork, Ireland and founded by a team who have run an agency before, Teamwork.com has more than 20,000 customers around the world with a global team of over 350 employees.
Freshdesk reviews
Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.
- Chloe T. Global Marketing Director, Biolage
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.
- Victor S. Total Quality Management Manager
It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.
- James S. Demand Generation, Marketing Manager
Teamwork Projects reviews
Teamwork is the first project management tool that I've been able to get clients to actually use with me. I've tried Asana and Trello, and clients just ignored them.
- Rochelle Broder-Singer President/Chief Word Wrangler
Teamwork is the first thing I open and the last thing I close: it tells me what happened when I was asleep, what I need to do that day, and it helps me plan for the future.
- Renee R Project manager
Teamwork consistently exceeds my expectations. Teamwork automatically schedules and assigns all the tasks working backwards from the date of the presentation. It’s like having a built-in assistant that remembers all of my preferences and due dates for any project.
- Jay Baer Founder Convince and Convert
Pros & cons
Freshdesk
| Pros |
|---|
| Freshdesk provides an unrivalled ability to stay on top of client support and issue management |
| This tool is so far the best in class at supporting our needs in supporting our client base. |
| Cons |
|---|
| Mobile app needs work |
| Does not provide as much functionality as the browser based version |
Teamwork Projects
| Pros |
|---|
| Use Teamwork every day and great task management software and absolutely love it and make constant updates to improve the experience |
| A good place to document everything. |
| Cons |
|---|
| Not a data-driven platform for Statistics |
| Which I think will improve in the future but not with the current capabilities. |
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