Gatekeeper vs Genesys Cloud CX

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Gatekeeper

Category: Task Management Tool

Industries: Marketing, Communicatiom, Business

Pricing

ESSENTIALS

$875.00

PRO

$2,095.00

ENTERPRISE

$3,725.00

Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Gatekeeper

The sales process and onboarding was tailored entirely to our needs: light touch when needed but hands-on support when we required it. We never had to chase for support within the sales process but neither did it feel pushy.

Emma B.

About Gatekeeper

A simple to use, powerful, AI driven cloud-based Contract Management solution. Centralise contracts for increased visibility, automate & standardise internal processes, monitor risk & manage workload. Enjoy unlimited users, unlimited integrated electronic signatures & automation tools, including patent-pending Touchless Contracts technology. Say goodbye to Excel & other outdated software solutions- say hello to powerful, cost effective CLM that integrates with your existing tech-stack.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Gatekeeper reviews

Since the beginning, Gatekeeper team was super professional and provide us with an unique solutions that fit our expectations.

- Edwin R. Sales Systems Manager

good intuitive tool serving the purpose.

- Pauli F. Group Procurement Controlling & Market Intelligence Manager

It would be quite complete if it had the option to allow digital signatures to support the information sent, so they should integrate with applications of that type.

- Lena P.

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Gatekeeper

Pros
Overall great product for managing contract life cycles
Gatekeeper is great to keep your agreements organized
I like that the agreements are uploaded directly from Adobe sign, which guarantees that everything is in the same place
The engagment with our Technical Engineer has been excellent and has continued to provide support to ensure we make the most out of Gatekeeper
Automating the path of the contracts was really helpful."
Cons
We simply didn't have the manpower to take on this challenge alone
Roles - need the ability to further restrict functions and visibility based on specific groups or criteria
When trying to compare information, it is somewhat difficult to organize into a spread sheet
It's more costly when compared to competitors but it's also much more product for the money."

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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