JustCall vs Twilio
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Sir Richard BransonMost popular feedback for JustCall
At the company, we love the Dynamic Campaign settings that can be given to a list of leads. It was literally what we were looking for at the Sales Department. It is providing us a much higher advantage over our competitors.
Mario C.
About JustCall
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial.
Most popular feedback for Twilio
Fantastic service for the money they ask for! Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages. Certainly, it has a learning curve, but overall it's much easier to get set up and running than most of its competitors in the industry.
Ashish C.
About Twilio
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.
JustCall reviews
ll cloud-based phone systems say they support SMS, but none of them actually do in Australia. I'm so relieved to find out that JustCall does! I also love that you can set a disposition and write notes directly in the JustCall app that can be sent automatically to the CRM (no excuse for sales people to not write notes). It's great to see the innovation with AI in JustCallIQ and I can see that being extra helpful in the future. Their Support couldn't be more helpful and are always so quick and diligently follow-up.
- Brett C. General Manager
The phone system is convenient and easy to use. You can fully understand and use the application even without tutorials because of the accessibility of the functions. The customer service is beneficial as well.
- Pearl S. Front Desk
The HubSpot integration is the best of any vendor I've seen. Support staff has been friendly and helpful, and porting our old number to the system was easy. They also have a built-in IVR system so we can direct callers to the right team.
- Derik S. CEO
Twilio reviews
It has everything and that makes my job easier. I can attend the customer through chats or through calls, I can know how many calls are on hold and its database allows me to call back if a customer could not be attended at the right time. Overall all of its features are useful.
- Ariel L. Senior Associate Recruiter
I really like the simplicity on getting up and running, and how easy it's to maintain.
- Dave K. CEO
What we like the most about Twilio is the easy connection with other Apps and the ease of receiving calls; it is not something tedious or that you have to configure it in a dull or arduous way; it is effortless.
- Johan M. Product Manager
Pros & cons
JustCall
| Pros |
|---|
| Works amazing for the most part |
| Very little issues and super glad we found them and will continue to use them for the foreseeable future |
| They really care about their users getting the most value from their service and resolving any rare issues we've encountered |
| JustCall has been a great addition to our systems and makes calling from the office or the road very easy |
| Just all is easy to Install and use, free text and calling are a cherry on top |
| Using that service to grow sales is amazing." |
| Cons |
|---|
| At some point there were interruptions due to the network |
| Also sometimes cut the voice due to the connection |
| When more then one caller is ringing for 2 different accounts there is no way of choosing which caller you can answer |
| It's really hard to find the voicemail |
| I have endless dislikes about the app |
| Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected." |
Twilio
| Pros |
|---|
| I like that you can search for a certain number that you'd like ideally (or even just part of it, ie |
| the last 4 digits) and it's great to be able to create sub-accounts |
| Even better yet, they give amazing tutorials on how to use it step-by-step |
| I highly recommend Twilio |
| Generally speaking very happy we haven't had any significant issues with twilio and it's allowed us to accomplish our texting needs seamlessly in Salesforce |
| I would like to say that overall I love the Twilio product that I am using." |
| Cons |
|---|
| It can be difficult to find your way around the website |
| Even with documentation, setting up functions can be confusing |
| If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is |
| It should be known - the problem could actually be with facebook or whatsapp, since the twillio to whatsapp integration requires facebook too |
| My overall experience has been really bad - primarily because there is no way to talk with a human." |
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