Marketing 360 vs Citrix ShareFile

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Citrix ShareFile

Category: Task Management Tool

Industries: Education, Marketing, Business, Financial

Pricing

STANDARD

$50.00

5 User Licenses Per Month

ADVANCED

$77.00

5 User Licenses Per Month

PREMIUM

$122.00

5 User Licenses Per Month

Virtual Data Room

$338.00

5 User Licenses Per Month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Citrix ShareFile

Sharefile is a cloud-hosted file server at its most basic level that replaces the need to host one within a workplace or business. It also allows you to offer download links to consumers to upload or download specific files, provided you have the proper rights. Because it is hosted offshore, it has the advantage of not requiring the office to operate servers or an Infrastructure rack.

Zuhairah A.

About Citrix ShareFile

Take productivity to the next level with ShareFile. Securely send, share, get feedback, approvals and even e-signatures on any file, fast. Business-class file sharing meets real-time collaboration to accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit-even get legally binding e-signatures seamlessly-on any device. Plus, with real-time tracking, you always know exactly where things stand. Using SSAE 16 Type II certified

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Citrix ShareFile reviews

Overall I liked it as it solves the purpose and all my documents are secure.

- Neelam R. Associate

Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.

- Tim B. Practice Manager

Easy to navigate UI. ShareFile has an add-on that integrates into standard Outlook email platform. The add-on allows you to email large files using a secure third party FTP, where sensitive documents can only be accessed by permitted parties. It's easy to set permissions if you allow the document to be shared with others. Works well for cloud sharing documents and files where collaboration is needed. You can set a time duration for files to automatically delete themselves, so that makes managing storage capacity easier.

- Joey P. Staff Engineer

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Citrix ShareFile

Pros
It is nice how you can see who has opened the attachments and when they opened them
It is also nice that the links expire for security purposes
I like that you can share documents and choose who has access to them
I like how easy it is to upload, move and share files
I also like how I can grant permissions to people to see some files but not others in the same folders
The encryption that they add to each files that are sent out giving peace of mind for anyone that using their service, because we know, it will be safe and secure."
Cons
Difficulty getting the branding loaded
It's DEFINATELY a coding problem and it took 3 different tech people to finally get it right, but this was a minor annoyance comp[ared to others
I dislike the outlook extension for Sharefile
Sometimes the transferring takes lot of time
It is boring to wait until the transferring is complete
Sometimes documents that were intact were showing up as corrupted and had to be forced to reload
Similar issues on the desktop app but nothing insurmountable."

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