Marketing 360 vs DaySmart Appointments

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

DaySmart Appointments

Category: Task Management Tool

Industries: Business, Marketing, Education

Pricing

Bronze

$49/ month

Silver

$69/ month

Gold

$99 / Month

Platinum

$249

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for DaySmart Appointments

I loved Appointment Plus and all the flexibility it offered. Working with Lia was a pleasure. She was so informative and very professional. She ironed out so many questions we had and was extremely helpful in getting our schedules up and running. She always gave suggestions and helped to make Appointment Plus work for our needs. She did some workarounds that made it customized to what we wanted.

Penny S.

About DaySmart Appointments

DaySmart has been providing business management solutions for over 20 years. Thousands of businesspeople let their day start with DaySmart. Our solutions are for businesses just getting started, or looking to jump start their growth. Our entire team strives to ensure that every customer has a great experience. Everyone on our team knows that without your business, we don’t have a business.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

DaySmart Appointments reviews

It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.

- Jennine E. Marriage and Family Therapist, Supervisor, and Owner

I keep my weekly schedule on it too make sure I get there reminders and get to my appointments on time.

- Lisa B. Owner

It does have a scheduling system that caters for multiple people and multiple events within the same appointment. I can drag and drop to move appointments around (only in week view)

- Tracey Lipnicki I. CEO & Director of National Sales

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

DaySmart Appointments

Pros
This software helped us eliminate wait times at our plasma donation center by being so effective with our staff, donors, and desired time slots
Overall it has been a very great product
I think it a great tool for the line of work I used it for
When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary
Our overall experience in working with Appointment Plus has been very positive."
Cons
Getting the problems solved is a slow process that is costly when clients are unable to schedule appointments
I am searching for a replacement
A lot of details in setting up the scheduling
It is hard to read through the instructions to know if we are benefiting from all it has to offer
There are SO MANY glitches that make this difficult to use
Its all together was very simply slightly frustrating."

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