Marketing 360 vs InLoox

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

InLoox

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Project management in the cloud (SaaS)

Available on a month-to-month basis

Starting at $24.95 / user / month2

Project management in your network (On premise)

Available as a one-off payment desktop license

Starting at $490

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for InLoox

The Outlook integration is phenomenal! Not only the integration with the groupware itself, but also that it integrates into the infrastructure we already have in place. Another plus is that the program doesn't force you to adopt a formal project framework. It lets you use just the features you need, and you can work in a way that adjust to existing processes. I found their staff particularly helpful. The consultants really listen to their clients and provide hands on support as needed.

Dylan B.

About InLoox

InLoox now! Web App is the online project management platform designed for personal task management as well as collaborative project management. It features classical project management capabilities like Gantt chart planning, resource allocation & workload management, time tracking and budgeting, and document management, and pairs them with flexible task management in Kanban boards. InLoox now! Web App facilitates collaboration among teams with the InLoox Chat, the project notes function, the project history, and email notifications. This helps keeping everyone on the team up to date and prevents missing due dates or changes in the project. For temporary project team members, the role of contributor is ideal. Otherwise, user-based and role-based permissions ensure clearly defined responsibilities and prevent unauthorized access to sensitive date.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

InLoox reviews

Out of all the PM solutions we tested, InLoox was the most stable and easy to use. Also, the seamless Outlook integration really makes switching to InLoox easy. Pros: - great value for money - ideal for teams that are already using Outlook and use email to communicate - we really like that you can attach emails and files to tasks/projects and that is then indicated in the email - you never lose track of documents - our developers like the Gantt chart, the marketing guys like the mind mapping feature - easy implementation and regular updates - super friendly and helpful support team Cons: - The list of functions needs to be improved - We'd love to see risk management implemented - More help/tutorial videos would be great, though customer support is really excellent

- Aidan E.

InLoox PM is a project management software that offers a lot of features, but is still easy to use. The Outlook integretation has been mentioned a lot in other reviews, and it really is one of it's strongest point. Our company has been using Outlook ever since, which is why InLoox was immediately familar to the team.

- Eliza M.

We had been working with a different tool before but weren't happy with it. We were looking for a project tool that would fit into the software infrastructure we were already using, that included features that cover the entire project cycle and is still easy to use. After testing quite a few options we chose InLoox because it integrates perfectly with Outlook and for its user-friendly interface. Instead of training my team on how to use the software they were able to work with the tool immediately.

- Frank M.

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

InLoox

Pros
Ease of setup
Ease of use
Friendly and helpful support team.
Cons
Lots of functions that take a while to get familar with
No real risk management feature
The list of functions needs to be improved.

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