Marketing 360 vs ReQtest
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I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Test plans were previously built in excel which would have been impossible for a big project. ReQTest has given us an easy to use Testing Platform which details all requirements, test cases and test plans. Bugs from testing are easily recorded and with the use of links, we have full traceability. At the moment ReQTest has only be used by the administrator and we know we will really see the true potential when we have multiple users completing the test runs assigned to them.
ReQtest is a web-based test management tool designed to help testing teams overcome software testing challenges, manage test priorities and accomplish testing objectives with requirement and test management tools, bug tracking, visual bug reporting, and agile board technology. JIRA integration enables users to manage testing, work with bugs and follow up with charts seamlessly in JIRA. ReQtest’s requirement management technology allows users to organize, review and prioritize requirements, as well as review and track all changes. ReQtest stores requirements in a tree-based structure, and enables users to track requirement priority, status, creation date, and more. Users can clarify requirements by attaching design documents, mockups or any other helpful files. One-click data visualization helps users gain actionable insight into their requirements management process by filter and visualizing data in a bar or pie chart. Requirements New Module: ReQtest offers a Requirements Management module that helps you to structure your business needs with better control, full traceability, and actionable insights. It offers following benefits: 1- Customizable Requirements Hierarchy with extensive business logic. 2- Word like simplicity while working with full sets of requirements. 3- Support for agile & other methods in requirements management. 4- Full traceability as tests and bugs connect seamlessly with requirements An integrated test suite enable users to plan, execute, and follow up test cases. With full traceability, ReQtest enables users to link requirements to test cases and track who is doing what, as well as track the current status and progress of work. Customizable templates allow users to customize their test to suit project needs. Advanced bug tracking capabilities help users capture, track and manage bugs and issues, plus preview bug reports and view visual bug report charts. Users can filter bug report data in order to concentrate specifically on issues tracking. Visual bug reporting tools allow users to capture and document bugs with video, images, voice overs and comments. ReQtest supports an agile board which helps users visualize their projects, track their progress and find project bottlenecks.
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
As ReQtest is easy to configure it can be set up differently depending on different customer/project needs. It's a great tool to plan, perform and follow up requirements and tests.
- Anna-Carin P.
Ease of use as an integration suite for bugs and requirements.
- Dorian R.
Overall, ReQtest is a great value for the cost. We are able to manage testing for our projects with a strong audit trail. It is easy to use and has been an easy product to adopt across the teams we have asked to use it. Please note that we use this only in one region of a business division. Therefore the company size noted in the summary is for the division using the product.
- Tricia M.
|We have been partners since 2015 and we encourage clients to use the Birdeye technology
|Thank you for the quality work that you provide
|I love the convenience of having your big players all in one spot
|Ease of reading and responding to reviews
|It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
|Experience has been great and support is super helpful
|We will continue for a long time with BirdEye."
|This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
|The customer support is one of the worst that we have ever dealt with
|Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
|It could be user error, but IDK
|They have shown poor ethics in the wake of the pandemic."
|Easy to get into and start managing different types of projects
|Ease of use
|Helps working structured with requirements, tests and bug reports.
|The price model is expensive if you have many active users
|Can be difficult to see the difference between each test case and the reporting
|Not very customizable.
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