mHelpDesk vs Frontify

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Frontify

Category: Task Management Tool

Industries: Marketing, Education, Social Media, Business

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Frontify

We used Frontify to digitize our brand guidelines and to provide access to it for all our colleagues around the globe. It's a great tool to present all aspects of your brand and to guide everyone through your brand. It is also a great asset tool for your images/photography and videos, icons and documents. You can also easily personalize your content. The support and training provided by Frontify is a great help even if the tool is very self-explaining. It's the perfect software to digitize your brand standards.

Beatrice F.

About Frontify

Frontify brings together everyone who's working on your brand - plus all the guidelines, templates, and materials they need - in a single brand management platform. With Frontify, you can centralize every brand asset, easily create brand guidelines to organize and showcase your brand, and streamline collaboration across teams. Used by more than 5,000 brands and 650k users, Frontify is where brands live.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Frontify reviews

I think Frontify is a great software. It's very helpful to have one link for all brand elements and that we are able to personalise it. While building our own style guide, the customer success manager was very helpful with full detailed trainings and keeps me up to date with new features.

- Gabriella G. Lead Graphic Designer

It is indeed, a pleasant experience. Currently we are using this tool in only one segment of our business. But since we are seeing a lot of potential and scalability in this tool, which might eventually expand to our whole organization!

- Wilson A. Graphic Designer

Exciting experience!! we can't wait to publish the portal and see the employee's responses.

- Sari D. Head of Design

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Frontify

Pros
The tool gives us the possibility to communicate more effectively our brand values and the aility to share our brand assets more easily
And it's perfect for all those who have multiple brands to manage
I think Frontify is a great software
It's very helpful to have one link for all brand elements and that we are able to personalise it
I highly recommend Frontify to all companies who need to boost their brand and marketing materials."
Cons
They had tried other software before, but I found that quite restricting, so I started looking into other software and apps as well
But nothing had the combination of all those things together
Search functionality is a little clunky, as it returns all of the text around the search term
Not aware of many new features recently so unsure if there is a roadmap for this
There is nothing wrong with the software but at some point, the software was stuck in the middle and got worked again
I am missing the option to hide certain parts within a page and not just the entire page
I lack the ability to copy and paste parts I have designed and based on them in other places."

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