mHelpDesk vs Hansoft

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Hansoft

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Hansoft

At my last job we had a big tracking software system too, but it was not as easy to use as Hansoft and no where near as integrated into our workflow. It is so easy to create an issue, create a git branch, see build results, and peer review status all from Hansoft stories. Made my workflow a lot easier to manage.

Goda G.

About Hansoft

Hansoft is the enterprise project management tool powering faster, smarter, leaner collaboration. With unrivaled backlog management and the ability to combine Agile and Waterfall methods, teams work together, move quickly, and ship better products.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Hansoft reviews

Hansoft is great whether you're a solopreneur or working with team members. You can create various projects which can be subdivided into separate tasks, which can then be assigned a due date, and even be assigned to a particular person. Comment threads keep the conversation about each task in one place, with the ability to reply directly in the thread or even to an email sent directly to you.

- Costel I.

Hansoft is easy to use, with an intuitive interface. It works well on mobile, so is great when you're on the go a big plus for me since I travel a lot. I also love that they frequently release updates.

- Cornel P.

Hansoft is easy to pickup for users. This makes it perfectly for cooperative working between several external companies. It makes it also easy to build up a new management structure for a up comming project.

- Tobias F.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Hansoft

Pros
User-friendly project management tool
The tool is easy to use and easy to learn
Easy of access of all the information.
Cons
No web front end
API is HARD to use
The interface needs some polish.

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