mHelpDesk vs Kanbanize
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See the best product reviews, compare products, read reviews, and more.
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We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
The software has created a new environment centered around communication and transparency in a visually appealing way that we haven’t seen before.
Kanbanize is the only management platform on the market that scales naturally in both dimensions - horizontally and vertically. You can start with a single team, expand to thousands of teams and then scale up to the CEO, without breaking anything.
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
"Flexible and Powerful Product, Great User Experience, Excellent Support" What do you like best about Kanbanize? The product is very flexible, allowing you to configure cards, columns, swimlanes, and boards in whatever configuration your team needs. It also has a very rich set of APIs so that you can integrate it with any other tools your team uses. The support team is outstanding, quick to answer questions and provide examples. The support knowledge base has great answers and is very good at matching your questions to correct answers. The development team delivers new functionality every month, and there's always something in there that makes me glad to use the new release. An excellent product in every sense. Review collected by and hosted on G2.com. What do you dislike about Kanbanize? The rich and complex functionality is a big pill to swallow if you're at KMM level 0 or 1. However, if you keep it simple and do the absolute minimum that you need to do to start using it, you can overcome that daunting mountain of functionality. Kanbanize provides a series of nice intro videos to help you do that. Review collected by and hosted on G2.com. Recommendations to others considering Kanbanize: Start simple Watch the intro videos Use the knowledge base/support site--it's outstanding Build one or more test/sandbox boards and play with them Review collected by and hosted on G2.com. What problems is Kanbanize solving and how is that benefiting you? We have standardized key workflows with Kanbanize and are using it on a daily basis to help everyone prioritize their work and focus on those things that need attention right away. It also helps us to provide visibility across teams for all work in progress. We use it to organize and manage our Objectives/Key Results and to provide visibility to the job flow process within our scheduling and production departments.
- Glenn M.
Smooth and easy, exceptional support Pros Linking various boards together and updating status across different boards Cons having multiple boards with cards linked accross all boards is at the beginning a bit overwhelming... but you get used to it in very fast time... (and internal guidelines help a lot)
- Martin T.
"Simple and helpful" Overall: Kanbanize made a better organization possible to fulfill my tasks, especially for development projects. I became a more productive employee. Pros: It is very easy to deal with this app. Kanbanize allows in a very practical way to work with agile methods for project development/implementation. It basically works with to do/doing/done method, draggind the cards with all details. We can organize all ideas quickly before setting priorities. Cons: Sometimes it's a little bit difficult to find an old card to review a project. As I work in an environment with more than 50 Kanbanize users, and we create separated pages by department, I sometimes waste a little time (5 to 10 minutes) to find the card.
- Luiz Henrique P.
|The automatic linking with HomeAdvisor worked well usually
|When it did, sending out text message alerts for new leads was a nice feature
|Useful helps us on a daily basis keep track of our estimates and appointments
|It was extremely easy for our employees to use when they had issues that were IT related
|Made it extremely easy to track all the open tickets of issues across the state
|Being able to automate is a great feature for our business."
|Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
|Terrible Customer Service from the beginning
|They entered all our information for us to get started and then it took months for us to get it the way it would work for us
|Inventory does not sync well with Quick Books
|Customer portal has lame search features for my customers
|At times, there seems to be a delay in the connection."
|It improved the daily activities of the team by giving a clear vision of what it has to be done and where we should improve
|Its been super good, I am still learning a lot
|Each ticket can be colour-coded so one can immediately see their distribution
|It is also great to be able to link tickets."
|Analytics module, difficult to interpret depending on cards done and archived
|No clear rules around archived and done cards (is confusing)
|Then, the assistant filled the kanbanize boards to give the workers in the factory the information needed to execute the assigned task, log time, notify when problems, etc."
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