mHelpDesk vs Ora

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Ora

Category: Task Management Tool

Industries: Education, Marketing, Social Media

Pricing

PROFESSIONAL

NO LIMIT

$5.99

Per user/month

ENTERPRISE

NO LIMIT

$19.99

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Ora

Our business has a lot of creative minds collaborating on several projects, and before we started using Ora, project management was a nightmare. We weren't communicating well, we were struggling with 8 people on a cumbersome worksheet, missed deadlines, projects not turning out as well as we'd hoped. With this little organizational tool, things just fell into place, team members began using it right away because it's so intuitive.

Rose D.

About Ora

Ora is an all-in-one real-time workspace for teams. It has everything your team might need to be productive. Project & task management, kanban, scrum, time tracking, chat, reports on projects and team productivity. It is powerful, yet simple and easy to use.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Ora reviews

I use Ora to plan and execute projects in my design business. I use it myself and with clients.

- Jonathan T. Co-Founder

Ora is AMAZING! It provides a great workspace platform for everything you need for task management. The design and interface is awesome and I can organize and track my work, share files and communicate with my colleagues with such ease and it is very user-friendly and easy it is to navigate, not to mention that it all happens in real time. It is a great aid in ensuring productivity especially when working in a team. My overall experience using Ora has been great.

- Khothatso M. Freelancer

Learning curve - I am not a detail oriented or organized person by nature so it's a challenge for me to even use a project management system. This felt hard but the payoff has been worth it. I still don't really grasp everything after several weeks of using it daily but I am getting there.

- Amanda T. Co-Founder

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Ora

Pros
It's simply amazing how easy it makes it to keep track of everything and also to invite other people involved in the project, like my editor
I also love that they have a desktop app for Mac
I love that our project coordinator can manage tasks and assign them to each of our designers, developers and creative staff
Great Software To Help You Plan Out Projects and Website Content
Ora has definitely boosted our productivity: being able to "portray" all our ideas and organize them in beautiful cards is amazing."
Cons
Attachment system is bad
User should be able to attach multiple file simultaneously
ORA has been our final stop for Project Coordination
More of a user error, but if I leave it running and forget about it, I have a long time period and I have to go back and fix the time, sometimes fixing the time isn't super intuitive
Occasionally I have experienced problems loading my files
Suddenly my files disappear and I have to reload the page to see them again."

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