mHelpDesk vs Panopto

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Panopto

Category: Task Management Tool

Industries: Education, Business, Commnication

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Panopto

I’m not used to having a company bend over backwards to make things work the way I need them to. Panopto has always been right there with us. For me, this is the kind of team I want to work with.

Jimmy Lieu

About Panopto

Panopto is the fastest-growing video platform for training, teaching, and presenting. Since 2007, we’ve helped businesses and universities improve employee productivity and student achievement through the use of video. Fortune 1000 companies and leading academic institutions, including GE, Qualcomm, New York Life, Duke, Stanford, and Oxford, use Panopto to capture training videos and lectures, live stream events, and share their videos with a secure, searchable, YouTube-like portal. For 3 years running, Panopto has been recognized by Gartner as a leader in enterprise video content management.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Panopto reviews

Panopto gives us a cost-effective tool to expand the way we do e-learning.

- Dana Sanderlin, Director of Product Management, Qualcomm

Using Panopto has made information sharing much more efficient and streamlined within our organization. What used to take two to four weeks to publish now takes less than one business day.

- Minette Chan, Director of Learning Solutions at Synaptics

Panopto is quite simply one of those learning tools that once you have it you can’t live without it.

- Corer Ray, Manager of Digital Media Solutions, Wichita State University

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Panopto

Pros
I appreciate it for what it is
I think it could be improved, but that won't stop me from using it
Overall I liked how easy it was to record and edit the tutorial video I created
Our success manager was responsive and helpful
I believe they refined some of their support protocols based on our conversations
The most useful features in Panopto revolve around the Web recording tool
It works just as well as a software application."
Cons
It could use a more modern look and feel
The software does give our end users some trouble - but not the service or website itself
This solved our problem that Zoom presented, which was that we couldn't as easily record
The only problem I had in the beginning was navigation and figuring out how to use each tool for editing videos
It is hard to set up a new sporadic recording and there is no option to have videocall at the same time because cameras are recording."

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