mHelpDesk vs Todo Cloud
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We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
You can edit, categorize, and access many lists with ease. You can subsume multiple lists underneath one group and therefore create helpful and pertinent categories. This helps me when I am creating lists for different kinds of tasks or different days. On the phone, the lists themselves are very easy to modify- with simple swipes and taps, you can edit, delete, or mark items as complete. In addition, as you open the app, every single group, category, and list is visible in plain sight. You don't need to open up folders or click on links to see everything. This is especially helpful for me as I tend to forget that which I don't see. In addition, the items can be split into smaller items that can be checked off individually; this is so helpful if tasks require multiple steps, and you operate better if you try to tackle one mini-goal at a time.
Todo Cloud is a to-do task list and goal tracker. With Todo Cloud, you can daily plan, track and finish your to-do tasks whether they be simple grocery shopping lists, daily habits tied to goals, single work tasks or complex multi-person projects. Todo Cloud is an easy-to-use productivity app that Macworld says, “…oozes with awesomeness.” Refined over 10 years of constant perfecting, Todo Cloud is an all-encompassing productivity system helping millions of users to: • Improve time efficiency • Remember important details • Deliver results on time • Increase quality & consistency • Become more reliable • Create wealth • Build healthy habits and achieve goals • Change behavior Simple to customize and fun to use, Todo Cloud has everything you’d expect in a productivity system including: • START & END DATES - Measure the start, duration and forecasted finish dates. • TASK NOTES & COMMENTS - Add important notes. Comments are tracked by day and person. • TASK ACTIONS – Associate any task with a person in your address book, a URL or a phone number so you can take quick action when it is time to get work done. Build a smart list to see all tasks with actions related to people. • MULTIPLE REMINDERS – Want a nudge 1 month, 1 week, 1 day and 1 hour before a task is due. Go ahead and be our guest with multiple ways to get to results. But beware of alert fatigue. • RECURRING TASKS – Set a task to repeat when you need it with the recurrence based on due date or completion date. If you want to be reminded to take the trash out every Thursday without fail, then choose recurrence based on due date. If you want a daily recurring reminder to send a thank you note to someone else every few days, choose the recurrence based on completion date and you'll have flexibility to send that note when it is convenient. • LOCATION REMINDERS – Need to remember to buy an item or complete a task when you arrive at a certain location? No problem. Drop a pin on that location and Todo Cloud will alert you with the task details when you get there. • EMAIL TASK CREATION – Log in to the Todo Cloud web client, select settings and copy your custom email address. Then email yourself tasks that are dropped into your Todo Cloud inbox or you can log in to your settings to customize the default location for new tasks. • SECURE CLOUD SYNC – The Todo Cloud sync reliably backs up your data to our secure cloud seamlessly making it available whether you are working on Windows, Mac, Web, iOS or Android. • SMART LISTS – Create custom lists using filters that organize tasks by any data element in Todo Cloud. Want to see tasks due 4 weeks and beyond? Want to see tasks assigned to a person? Want to see tasks tagged with a specific word? You can do that and more. Push everything into Todo Cloud with the power to search, organize and track tasks just the way you want. • CALENDAR VIEW – From any list view, click the calendar icon to see a monthly view of tasks organized by due dates. Want to quickly change any task due date? Drag and drop the task to the new calendar date and your due date is changed. • FOCUS LISTS – Quickly see all your tasks due today or in the past. • SIRI VOICE TO TEXT – Use Siri voice commands to capture tasks on the go. Search the Todo Cloud help file for more instructions. • SHARE LISTS – Invite others to view and contribute to tasks. • TODO FOR BUSINESS – All of these productivity capabilities are available for teams of people with additional administrator management. The mobile-first approach will boost your team’s output with powerful task management. Learn more at: https://www.appigo.com/for-business/
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
I love how your notes gets shared between every device, in the same way and with the same organizaron. In other words, I just love the integration and the way the experience is, almost, the same between platforms.
- Mauricio J. Technical Writer
I like how it allows me to easily link tasks between my phone and computer. This makes it easier for me to make tasks (on my computer) and quickly reference them or click off tasks (on my phone).
- Jennifer K. Postdoctoral researcher
It is an application that is very interesting because it contains functions that allow you to categorize your lists of tasks, enrich the format helps in the classification and order of your priorities, is excellent to administer and manage recurring tasks that you can track more easily.
- Mayrelis D. Analista corporativo
|The automatic linking with HomeAdvisor worked well usually
|When it did, sending out text message alerts for new leads was a nice feature
|Useful helps us on a daily basis keep track of our estimates and appointments
|It was extremely easy for our employees to use when they had issues that were IT related
|Made it extremely easy to track all the open tickets of issues across the state
|Being able to automate is a great feature for our business."
|Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
|Terrible Customer Service from the beginning
|They entered all our information for us to get started and then it took months for us to get it the way it would work for us
|Inventory does not sync well with Quick Books
|Customer portal has lame search features for my customers
|At times, there seems to be a delay in the connection."
|It is a great piece of software that lets me track the tasks I have pending
|The interface is nice and welcoming.It used to work
|I paid for it and used it every day.I like its simple interface, chime when checking off finished tasks, ease of adding sub-tasks, and the customizable interface options.
|Lacks some features when compared to the competitors
|It still has a long way to go but I will continue using it.It does a single job really well - Doesn't appear to be a lot of integrations with other services, but I'm not looking for that in a Todo list.There were a lot of features that I didn't need that made the whole thing feel pretty cluttered
|I didn't feel like it was easily customizable.
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