mHelpDesk vs Zesty.io

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Zesty.io

Category: Task Management Tool

Industries: Marketing, Financial, Business

Pricing

Start Up

$475/mo.

Business Plus

$3,500/mo.

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Zesty.io

Zesty.io has a single code base that is easier to maintain and use. Even the developers can access the single code base in order to implement the changes all sites that are linked to the codebase. Zesty.io is an open platform that is free for users to use it. It is very easy to create a site with the help of zesty.io

Elaina C.

About Zesty.io

Zesty.io is a future-proof SaaS Digital Experience Manager (DXP) with a hybrid headless content management system (CMS) at its core. Zesty.io empowers your teams to create, distribute and optimize web content without extensive development. Businesses maximize IT value, optimize marketing efficiency, capture valuable user behavior data, and improve content production and deployment times, hitting goals of up to 4x faster time to market. Spend less time developing and more time creating.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Zesty.io reviews

can easily update my website without having to involve our web developer. Our old feedback loop from engineering to marketing now seems antiquated.

- Ryan Z. Founder and President

Zesty is very straight foward and easy to learn.

- Courtney S. Online Merchandiser

Zesty is an excellent alternative to other CMS platforms we've had significant experience implementing on both the low-end side, such as Wordpress and Hubspot, and the higher-end side, like Sitecore and AEM. We've implemented Zesty solutions for a good number of clients ranging from startup to enterprise. Some of the things we like best about Zesty are their top-tier support, easy-to-use interfaces for both business and technical users, and their ability to keep the platform as modern as possible with very little legacy baggage.

- Tony C. Managing Consultant

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Zesty.io

Pros
Highly recommend if you are looking for industrial-strength CMS with almost infinite flexibility for developers
If you want a cheap template-y solution, this is not what you want
The partnership team is fantastic, and the software keeps their promises
But Zesty was committed to delivering what was promised, we overcame the challenges together, and developed a strong relationship in the process
Our team enjoyed using the platform
And when I've had to interact with the people behind the product, they've been timely, helpful, and extremely pleasant to work with."
Cons
Some of the engineers steps are not intuitive (how the pages/datasets, etc work)
There is no way to edit within an IDE of choice
Some of the Media organization is a little quirky
That is really the only negative
Function for managing redirects was limited
This made site re-builds more time-consuming
I worry that when there is a major overhaul of the software, I'll not be able to get a contractor onboard to support me quickly
Thankfully, few overhauls have taken place so far."

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