Rocket.Chat vs tawk.to

Side-by-side comparison of features, reviews, pricing and more

Rocket.Chat

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Community - Free

Enterprise - $7

/user/month and $35

/agent/month

tawk.to

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

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Sir Richard Branson

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Sir Richard Branson

Rocket.Chat reviews

"Quick Communication Tool" What do you like best about Rocket.Chat? One of the things I like about this tool is easy to add a new server or as many servers as we like depending on the work that we have with different stakeholders. It makes it so easy to create different communication channels which is very handy when we have multiple projects to manage. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? The UI can be improved a bit and the mobile experience can able be worked on. Using it from a mobile device can be troublesome sometimes when we are in hurry and want to message someone instantly. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? We are basically using this to have internal / client communication with our core and client teams. It has made it easy to have different communication channels/servers as per need.

- Matthias M.

"An handy feature complete easy to use chat software for your company" What do you like best about Rocket.Chat? It's open source, work flawlessly, you can host on your own infrastructure. reliable and works at it's best Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? Migrating to another server is problematic sometimes. so only thig I disliked is about migrating to another server. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? It's too cost effective and keep my whole team on desktop, android, ios and web. it keeps everyone of us connected

- Maulik V.

"RocketChat - Great for Big Companies" What do you like best about Rocket.Chat? The application itself is open-source, so it has a multitude of capabilities. It's also decently secure, and you can share sensitive data over it as long as the system admins and coders that set it up for you know what they are doing. It has a massive amount of addons and what-not. It's overall an excellent tool to use for teamwork. It's the best free alternative to slack and others like it. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? I wouldn't say I like that it does not have a built-in dark theme customizatioin; not only that, even the more trivial customizations you might want to have required at least basic knowledge of coding or something akin to that. Review collected by and hosted on G2.com. Recommendations to others considering Rocket.Chat: It's a pretty decent application to use for businesses. It has many different functions and the ability to accommodate almost any needs of your particular niche in industry. But I have to say it's not the neatest and easiest to use. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? We use it on a daily basis to work with the most sensitive data there is, like medical records, personnel files, private information of individuals. It allows us to create different teams who can communicate separately about their own specific niche in a private separate room/channel.

- Sandro K.

tawk.to reviews

Sometimes it works for weeks straight. Then for some reason, my app gets disconnected, or signed out or something, and I don't know it. Of course I'm being charged for the service, but my customers can't reach me. Sometimes I don't notice that has happened for days.. maybe a week. 11/20/20 edited to 3 stars. All i have to do to fix the issue is log out and back in every day. Not ideal, but it works.

- Houston Heathen

When I update it to the latest version, I try to open but it does not load at all, it fades away. Old review: The only thing you can add and it will be perfect is to add scroll down to refresh the Live visitors filter. Also, update it to fix the red notification and make it disappear immediately after the visitor leaves website. Thanks

- Redouane Amezoirou

Newest UI is still worse than the one for older versions of android but it stopped trying to personally involve me in the transcript process. Every call hangs in the monitoring until I manually remove it.

- Nom Chomsley

Pros & cons

Rocket.Chat

Pros
It's easy to use and to create and public and private channel for communication
The API is easy to integrate and we can have good control over the software as an administrator
It also allows us to create groups/channel if we need to communicate to an entire department

Cons
UXUI is bad
It can be integrated with few apps such as SharePoint, so we don't get status updates when in a meeting
It should also have the feature of voice calls which is missing.

tawk.to

Pros
Free
Ease of use and the quick-to-setup procedure
Can render realtime support to users

Cons
It is not able to set intents and schedule with calendar
Software didn't have a clean user-friendly interface
Notifications are inconsistent

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4.6/5

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