Zendesk Chat vs Geneva
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Sir Richard BransonMost popular feedback for Zendesk Chat
Zendesk’s feature set is very strong and makes it an interesting option for small and medium sized businesses. The only thing that didn’t work so well for our workflow are Zendesk Chat’s idle settings. The general idea is that the chat client goes offline when you are away from your computer, which makes a lot of sense. However, a browser app is not able to track your activities outside of the browser window. Therefore it also goes idle while you are working in other browser windows or programs. There should be a warning sound or signal like other tools provide. Switching off the idle mode is the only real solution to this issue.
Robert Brandl
About Zendesk Chat
The live chat software that everyone from large corporations to small businesses all over the world loves and trusts is called Zendesk Chat. The mobile app incorporates a significant number of the useful features that are accessible via the web dashboard. Advantages of using the app include being able to manage, monitor, and respond to interactions with visitors regardless of where you are. • Encourage better agent collaboration on the go with agent-to-agent chats • Improve agent response time and accuracy • View who is online on your website in real time and engage with new leads on your website • Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support • Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor • See who is online on your website in real time and provide better live customer When you engage in conversation with a customer, they are three times more likely to make a buy. Join the over 200,000 websites that are already utilizing Zendesk Chat as a means of providing improved customer assistance via the live chat application.
Most popular feedback for Geneva
Installed this app just for this review, for one this is exactly like discord but from other reviews far buggier, and also everyone already has discord,so this app is going to be really empty of users and why would a discord user switch to a more buggy, less populated, version of the same thing ?
Jacob Rausch
About Geneva
Geneva is a group communication app designed for organized, ongoing conversations with all your favorite people. Join or create a "home" for your group and set up a mix of chat, forum, audio, video, and broadcast rooms for different topics. Whether you're aimlessly hanging with best friends, keeping your club members on the same page, or sharing opinions with peers across the country — there’s a place for everyone here. Here are a few of the highlights: HOMES & ROOMS Set up "homes" for your groups, then create "rooms" inside them for different topics or sub-groups. Rooms can be open or secret, and because everyone can adjust their notification settings for each one, people can tune into the conversations they care about and tune out the rest. There are 5 different kinds of rooms you can use... CHAT ROOMS Full-featured chat rooms with @ mentions, threaded replies, emoji reactions, GIFs, attachments, polls, events, pins, typing indicators, and more... FORUM ROOMS These post-style rooms are more organized than chat rooms, making them great for announcements and deeper discussion. Create long-form posts with rich formatting, comment and react, and sort and filter the room by most recent, most popular, and more... AUDIO ROOMS If you'd rather talk than type and read, you can create an audio room in your home and jump in with a tap whenever the mood strikes. Think of it like a big group phone call, but way easier. VIDEO ROOMS Hop in a video room and hang out with up to 16 people at once. With screensharing built in, these are great for small events and more casual get-togethers. BROADCAST ROOMS Go live on video with up to 9 people on stage and thousands of viewers to call on-air. Use these for things like chapter meetings, casual panels, DIY tutorials, live-reacts, and more... DMs Because sometimes you just want to start a private side convo. EVENTS CALENDAR With event invites and a centralized calendar, it's easy to share info, gather RSVPs, and get reminders to hop on. Events can take place right in your Geneva home, IRL, or anywhere else online. GATES Use gates to control access to your Geneva home. Our built-in new member questionnaire helps you gather info about potential members and decide if they're a good fit — no need to use a separate survey tool. Age, nickname, entry fee, and more gates coming soon. ROLES & PERMISSIONS Set up roles to control who can and can't do things like invite other people, create rooms, moderate messages, and more... NO ADS & NO SELLING YOUR DATA Ever. Instead, we're building a bunch of exciting features that'll make it really easy for people on Geneva to transact with one another, and when that happens, we'll keep 5% (more info on this coming soon). ACTUAL ACCOUNTABILITY Because everyone signs up with a phone number, not an email address, blocks and bans are easier to enforce so there’s less room for trolling and abuse (but don't worry, we won't share or display your phone number anywhere). We also give you the ability to set your home's rules and tools to help you enforce them. DESIGNED FOR EVERYONE Geneva is great for all kinds of social groups: friends & families, school clubs, sports teams, movements, fraternities and sororities, creators & fans, coaches & students, professional networks, brand communities, interest groups, and more... And this is just the beginning: We're working together to build something that's fun, safe and useful, and we'll be adding new features all the time. If you have suggestions, questions, or feedback, drop us a note at [email protected]. Made with love in New York City and beyond.
Zendesk Chat reviews
Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have
- Jagz
Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.
- Ryan Heath
App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats
- Ahmed Nazeeh
Geneva reviews
If you run an online community and are frustrated with Slack’s pricing model and Discord’s lack of features, check out Geneva. Chat, posts, video, audio, and moderator tools that are actually useable. It’s free, and supposedly will stay free. Great work @geneva
- David Daniel
With @geneva we’re providing our #outofofficenetwork community a space to reconnect and expand the conversation after our virtual gatherings ✨ if you’re a community builder and looking for an intimate space for your community to come together, I can highly recommend it!
- Alice Katter
Been using Geneva to keep in touch with my friend group for awhile now - been a breathe of fresh air really compared to other group messaging apps we had tried before. Looking forward to what's to come!
- Jared Madfes
Pros & cons
Zendesk Chat
| Pros |
|---|
| Enable costumers to contact us faster |
| Enable us to solve costumers issues faster |
| .Enable the costumer satisfaction to increase. |
| Cons |
|---|
| Linking with a telephone, so the agent is only working on 1 channel at a time |
| More simplified way to create and use templates |
| Link users who may have provided us a new/different email from what we have on file for them |
Geneva
| Pros |
|---|
| Easy to navigate and use UI |
| Lots of useful community management features |
| Simple |
| Cons |
|---|
| No search bar for groups |
| No integration with third party apps like Trello and Outlook calendar |
| Can't make reoccuring events |
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