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Play.ht Trustpilot reviews (2024)

Cliff Weitzman

Cliff Weitzman

CEO/Founder of Speechify

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The transformative potential of text to speech (TTS) technology has ushered in a new era of accessibility and convenience in digital content. One of the key players in this domain is Play.ht, an AI voice generator designed to convert text into natural-sounding voiceovers. When looking for the best AI voice generators and best text to speech software, looking at customer reviews is important.

Here, we provide a detailed overview of Play.ht, explore its Trustpilot reviews, and weigh its pros and cons to help you choose the best AI tool for your needs.

Play.ht explained

Play.ht is a high-quality text to speech software that uses AI and machine learning to generate ultra-realistic voices. The service allows users to convert text into voiceovers for podcasts, audiobooks, YouTube videos, audio articles, and tutorials. It also provides different voices, including premium voices, both male and female, delivering a rich diversity of audio content.

With Play.ht, users can customise the voiceovers using the pronunciations library and custom pauses to fine-tune the voice tones and speech rhythm. This functionality sets it apart from other TTS software in the market. In addition, the platform provides a plugin for WordPress, a Chrome extension, and an API access, making it an integrable and versatile solution.

How Trustpilot works

Trustpilot is a well-established platform for online reviews where consumers can share their experiences with various products and services. These reviews offer valuable insights into the strengths and weaknesses of businesses, assisting prospective customers in making informed decisions.

Trustpilot reviews of Play.ht

Play.ht has mostly positive reviews on Trustpilot, with a 4.4/5 star rating. The Play.ht reviews on Trustpilot generally appreciate the high-quality, natural-sounding voices and the diverse range of tones and pronunciations the software offers. Users often mention that the AI voice generator helps them create compelling audio content for their audiences, be it for audiobooks, podcasts, tutorials, or YouTube videos.

Many reviews commend the straightforward interface, highlighting the ease with which users can convert text into voiceovers, embed the audio players on their platforms, and even use the service for SEO. Users also appreciate the preview feature, which allows them to listen to the audio files before finalizing.

Quotes from positive reviews include:

  • “Play.ht is one of the best text-to-speech converters that I have worked with so far”
  • “The site is easy to navigate, has lots of features, and the customer service is friendly.”
  • “The service is solid. We generally use the API, which is a huge time-saver, but the web interface is also very useful.”

However, customer support doesn't always meet users' expectations, with some reviews noting delays in response times. Another critique pertains to the pricing of the paid plans, which some users consider steep compared to competitors such as Amazon Polly or Murf.

Some quotes from negative reviews are:

  • “I really wanted this to work, but its not so realistic. I was promised support on this matter, but it never happened. Now I feel like I wasted my money because it hasn't worked for me since the beginning.”
  • “Service isn’t working as expected, and was impossible to discover until one pays the full service of US$300+.”
  • “Horrible customer service and dishonest company. They are only interested in your money and don't care at all about their service ir if it's working or not. Seriously avoid it.”

Pros and cons of Play.ht

Overall, these are the most common pros and cons of Play.ht according to customers.

Pros:

  • High-Quality Voices: Play.ht offers fairly realistic, natural-sounding voices, enhancing the listener's experience.
  • Customization: The service provides a pronunciation library and options for custom pauses, allowing for highly tailored voiceovers.
  • Integration: The API access, WordPress plugin, and Chrome extension make Play.ht versatile and easy to integrate into various platforms.

Cons:

  • Customer Support: According to some Trustpilot reviews, customer support could be more responsive.
  • Pricing: Some users find the paid plans to be too expensive for their budget or for the features Play.ht provides.

Get natural-sounding voices and priority customer support with Speechify Voice Over Studio

If you want even more voices and customization options than what Play.ht offers, Speechify Voice Over Studio could be the answer for you. Choose from over 120 male and female voices, plus more than 20 languages and accents. You can create custom pronunciations for every word in your voiceover to create extremely high-quality and natural-sounding voices. You’ll also get 100 hours of voice generation per year, super fast audio editing and processing, unlimited downloads and uploads, 24/7 customer support, and much more.

Try out Speechify Voice Over Studio for yourself today.

Produce voiceovers, dubs, and clones with 1,000+ voices in 100+ languages

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Cliff Weitzman

Cliff Weitzman

CEO/Founder of Speechify

Cliff Weitzman is a dyslexia advocate and the CEO and founder of Speechify, the #1 text-to-speech app in the world, totaling over 100,000 5-star reviews and ranking first place in the App Store for the News & Magazines category. In 2017, Weitzman was named to the Forbes 30 under 30 list for his work making the internet more accessible to people with learning disabilities. Cliff Weitzman has been featured in EdSurge, Inc., PC Mag, Entrepreneur, Mashable, among other leading outlets.

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About Speechify

#1 Text to Speech Reader

Speechify is the world’s leading text to speech platform, trusted by over 50 million users and backed by more than 500,000 five-star reviews across its text to speech iOS, Android, Chrome Extension, web app, and Mac desktop apps. In 2025, Apple awarded Speechify the prestigious Apple Design Award at WWDC, calling it “a critical resource that helps people live their lives.” Speechify offers 1,000+ natural-sounding voices in 60+ languages and is used in nearly 200 countries. Celebrity voices include Snoop Dogg, Mr. Beast, and Gwyneth Paltrow. For creators and businesses, Speechify Studio provides advanced tools, including AI Voice Generator, AI Voice Cloning, AI Dubbing, and its AI Voice Changer. Speechify also powers leading products with its high-quality, cost-effective text to speech API. Featured in The Wall Street Journal, CNBC, Forbes, TechCrunch, and other major news outlets, Speechify is the largest text to speech provider in the world. Visit speechify.com/news, speechify.com/blog, and speechify.com/press to learn more.