Text to speech bots in business

Featured in
Cliff Weitzman
By Cliff Weitzman Dyslexia & Accessibility Advocate, CEO/Founder of Speechify in Speech Synthesis on September 27, 2022
Are text to speech bots as good as the companies that make them advertise? Here’s how TTS bots can boost your business.

    Text to speech bots in business

    Text to speech bots have taken the business world by storm recently. It’s a natural step up over the traditional chatbots.

    But are text to speech bots as good as the companies that make them advertise? Here’s what you need to know about TTS implementation and chatbots.

    What are text to speech bots and what do they do?

    Text to speech bots are artificial intelligence-powered software solutions that can convert digital text used in communication channels into audio.

    These bots may use various technologies like natural language processing (NLP) and optical character recognition (OCR) to decode and understand written language in multiple mediums and turn it into a high-quality narration.

    But unlike traditional TTS software, TTS bots are often client-side tools. That means businesses can install and configure the bots for optimal user interaction.

    How text to speech bots can be used in business and marketing

    Voice bots can do a lot to improve the customer experience. Therefore, the recent surge in TTS bot usage isn’t surprising.

    Here are some implementations for voice bots software in business and marketing:

    • Branding – Using human voices instead of traditional chatbots helps companies create a more interactive experience for their customers. People interacting with bots develop stronger relationships with brands, positively affecting sales and conversions.

    • Optimizing e-commerce sales channels – The world of e-commerce relies on solid customer interactions. But the digital space and lack of in-person contact can make everything feel too transactional for users. TTS bots enable companies to use conversational commerce and offer users a more personalized and pleasant shopping experience.

    • Exceptional customer service – Many top companies worldwide have already implemented chatbots as part of their customer service response. But TTS bots take customer service to a new level. They can provide automated, personalized, and more competent AI-driven answers. Essentially, customers and clients can get better solutions faster.

    • Internet of Things integration – Smart text to speech bots can simplify using devices connected to the Internet of Things with deeper conversational AI interactions and voice recognition capabilities.

    • Financial perks – Implementing a reliable TTS bot system in the customer service department enables businesses to keep a smaller payroll and save money. Additionally, they can do it without sacrificing their 24/7 availability.

    Examples of businesses that are using text to speech bots

    Several large companies use text to speech bots and conversational AI technology to supercharge their branding and improve customer service interactions.

    • Amazon – The world’s leading e-commerce platform uses Amazon Lex, an offshoot of Alexa, to create conversational interfaces that combine text and voices.

    • Johnnie Walker – Renowned whiskey manufacturer Johnny Walker has a partnership with Amazon Alexa. The voice bot feature serves employees and customers alike, streamlining many processes and adding more automation to the business. In addition, the bot offers tutorials, guides, and recipes to customers who want more information about the brand and its products.

    • Dominos – The U.S.-based pizza chain is deep into revamping its ordering system with voice bots and a virtual assistant named Dru. It streamlines the ordering system, ensuring higher accuracy and faster replies to customer questions.

    The benefits of using text to speech bots

    There are four main reasons to consider adding a text to speech bot to your personal or company website.

    1. Improve communication with voice channels

    Voice bots can increase communication speed significantly. Machine learning algorithms quickly process text and voice messages and can identify the response the customers need.

    Due to real-time processing, businesses can reduce customer wait times and unnecessary chat pauses.

    2. Create a better user experience

    Talking instead of typing is much easier for customers, especially mobile device users. Advanced text to speech bots can convert speech into text, process the information, and reply using a natural-sounding voice.

    Customers get their answers in real-time and feel as if guided by a knowledgeable customer service representative.

    3. Simplify navigation

    Website navigation, especially around self-help sections, isn’t always fun. Even the most efficient web designs still involve a fair deal of browsing and going through several links.

    Voice bots can redirect users to specific pages faster by processing complex queries and offering accurate directions. As a result, customers, clients, and prospects can quickly find what they need, interact with the brand easily and save time.

    While simple navigation benefits everyone, it impacts visually impaired users even more.

    4. Optimize customer interactions

    Text to speech bots can interact with users 24/7. So, naturally, businesses can take advantage of remote workers from different time zones to ensure someone is always online and ready to assist.

    But voice bots enable companies to set up a 24/7 customer service desk without additional payroll expenses. Besides, bots can connect users with human representatives if the questions are too complex.

    Speechify – text to speech application with realistic voices

    Text to speech bots are only as good as the speech recognition software that powers them. Speechify uses some of the best deep learning algorithms for its speech synthesis software.

    The Speechify speech service can deliver high-quality notifications using custom voices with human-like qualities. It also supports multiple languages and allows in-depth playback configuration to improve voice channel interactions in contact centers and user interfaces.

    It’s a reliable solution for workflow optimization and improving the user experience for company employees and customers.

    If you want to see what Speechify can do for your business, try it for free, check the pricing, and identify the best use cases for your business.


    Is there a text to speech Discord bot?

    A Discord channel can use the built-in text to speech feature to convert text messages into audio using a custom voice or Speechify.

    How do you add text to speech bots on Discord?

    Adding text to speech on Discord requires users to enable the “Text-to-Speech Notifications” from the “User Settings” menu. Then, users must turn on the “Allow playback & usage of the /TTS command” in the “Text & Images” menu. Other users won’t hear your TTS messages unless they also turn on the read-aloud feature.

    Recent Blogs

    Cliff Weitzman

    Cliff Weitzman

    Cliff Weitzman is a dyslexia advocate and the CEO and founder of Speechify, the #1 text-to-speech app in the world, totaling over 100,000 5-star reviews and ranking first place in the App Store for the News & Magazines category. In 2017, Weitzman was named to the Forbes 30 under 30 list for his work making the internet more accessible to people with learning disabilities. Cliff Weitzman has been featured in EdSurge, Inc., PC Mag, Entrepreneur, Mashable, among other leading outlets.

    Pick Your Speechify Tribe

    I have been flailing due to an eye injury on top of Lyme disease on top of long-covid and a herniated disc with neuropathy. Sitting hurts and propping a book while lying down is stressful. Anxiety over not keeping up, ADD with medication fluctuation and nystagmus of one eye, stigmatism with the other eye both before the retina injured has caused duress as an exam approaches in 35 days. I just need to get through these 500 pages and at least try the assignments. I believe this app will be the key.. thank you ever so much! It’s never too late to find a key and unlock the door to a new world!

    “I have ADHD and I love to read but have piles of book that I have never touched. I downloaded this app and it has helped me read more and obtain information better for school! Love this app , I recommend it to everyone!” - JENEMARIE

    “Love this app, I have eye problems and this app helps me read headache free. Plus it’s great for traders to listen to news and multitasks.” - JJJJJJMMMMMMM”

    “I like Reading books but I don’t like to read at the same time this is so nice and very much correct. Totally recommend!” - Amazing use this now!!! - HALL LACKS SI USA

    “I am a student who had dyslexia so is very very very helpful for me. A reading assignment that would normally take me 30+ minutes took 10! I will be using this very often.” - CHAMA NORLAND

    “I’m an audible learner. Speechify helps me to comprehend readings better than I am capable of reading the text silently.” - CANDI CL

    “This is probably top 5 of greatest apps ever, you can literally read alone an entire book in a day. Easily worth the cost of the app.” - TJV 34

    “Excellent for comprehending medical textbooks more quickly and thoroughly!! This is awesome for keeping up with latest surgical techniques and technology. Dr. K” - IMPLANTOPERATOR

    “Speechify saves my 70 year old eyes. I close them. I listen.” - WRANGLERSUPREME

    “I was dreading reading this long story but Speechify got it done now I can go ahead and take my college quiz.” - SUNCOP

    “I teach visually impaired students AND students with dyslexia. This app is a huge help to all of them. Thank you for helping those who need it most!!” - ETTETWO

    “I use this app to proofread before I publish chapters of my books and it works so good! 10/10 recommended.” - LOUIELEIUOL


    Take the dyslexia quiz and get an instant score. See if you are dyslexic or not.

    Take the quiz

    Listen and share everything on the go with our Soundbites. Try it for yourself.

    Try it yourself!
    “Congratulations for this lovely project. Speechify is brilliant. Growing up with dyslexia this would have made a big difference. I'm so glad to have it today.”
    - Sir Richard Branson
    "Speechify lets me listen to Goop blog posts out loud in the car and gets my friends through grad school. It's amazing for scripts."
    - Gwyneth Paltrow