Aircall

Category: Communication Tools

Industries: Business, Education

Aircall is a cloud-based phone solution that is simple to use and has features that are designed for a higher quality of communication. It is trusted by more than 13,000 businesses. You may have a chat with anyone, anywhere in the globe today by setting up VoIP in a matter of seconds.

There is no hardware. There are no headaches.

The Aircall softphone may be integrated into your existing workflows with a single click, making it simple to connect customer relationship management (CRM) systems, help desk solutions, and other crucial applications.

Boost your productivity with a robust dialer and features that encourage collaborative working:

Phone numbers for other countries

Claim local numbers for your company in more than one hundred countries, even if your crew is located on a different continent.

Commonly used contacts

Make new contacts and share the ones you like with your team so that everyone can participate in the conversation.

Assign and provide feedback on calls

When you provide a call to a member of your team or provide additional context with a note, the call will automatically appear on their list of things to do.

● Call transfer

You can quickly hand off a call to any of your coworkers with just one click. You also have the option to transfer to the member of your team with the highest qualification. Before transferring the call, make sure you are aware of who is available and who is not.

● Call recording

Reviewing call records can assist in confirming details, helping to ensure quality, and directing training sessions.

Native SMS: Talk to your customers and prospects using text messaging. This feature allows you to send and receive one-to-one SMS messages. Available for purchase in the United States, the United Kingdom, Australia, and France.

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Highlights

Pricing
Free
ProsCons
Reaching various countriesAgent (popup) from Hubspot speed and response time
Fantastic call clarityBetter call history use (analysis)
Seamless integration with HubspotProgram stability on Mac

Aircall reviews

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

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Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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