"Great for growth, but a huge learning curve in the beginning."
What do you like best about ConnectWise Manage?
ConnectWise Manage has options for every customization and setting you to require. It is set up to integrate well with most other tools like Connect, or ITGlue. From a support perspective, I really enjoyed setting up the portal for the end users to input tickets from.
Review collected by and hosted on G2.com. What do you dislike about ConnectWise Manage?
The learning curve is huge. The implementation will take time, and needs to be set up 100% correctly. Again from the support side of our business, there is a lot more hoops to jump through to get a ticket created, documented and closed compared to other ticketing systems
Review collected by and hosted on G2.com. What problems is ConnectWise Manage solving and how is that benefiting you?
ConnectWise Manage has a lot of customization for our support team. For me and my team, we use the ticketing feature the most. It has a large learning curve but a lot of options which allows for expanding companies. It connects time on site, with billing and inventory all in one area.
- Gary L.
"Perfect and Easy to use!"
What do you like best about ConnectWise Manage?
How easy it is to use for creating, working, responding to, and closing tickets. We use the Service Board every day and it's simple to use and makes working tickets a breeze.
Review collected by and hosted on G2.com. What do you dislike about ConnectWise Manage?
Sometimes the timing of the responses to tickets in the service board shows out of order, so when you respond to a ticket sometimes it shows below the actual email you were responding to instead of in the correct order.
Review collected by and hosted on G2.com. What problems is ConnectWise Manage solving and how is that benefiting you?
We use ConnectWise Manage to host our service board for incoming IT-related tickets, we also use it to bill clients. The integration of it makes all these tasks simple.
- Nigel W.
"Good system that allows customization and automation"
What do you like best about ConnectWise Manage?
Nice easy set-up, very easy to get used to using. Can be utilized in different ways for different types of businesses and support. Also ideal for different sizes of business, small or large.
Review collected by and hosted on G2.com. What do you dislike about ConnectWise Manage?
Updates to the application aren't always good. One update made it so you could no longer search for standard notes using an asterisk and a keyword in the template. We previously were able to categorize standard notes by team, for example, "Support - Device Termination" and you could search *termination to find it. The application also seems to get slower and slower with each update. Now, the Today page on the application loads about 10% of the time. The other 90% of the time, it stays loading endlessly.
Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise Manage:
Their support has not been very responsive to us so keep that in mind. The more in-depth you get with automations, the more you may need to rely on their assistance.
Review collected by and hosted on G2.com. What problems is ConnectWise Manage solving and how is that benefiting you?
We are providing support and support solutions to customers. We are able to bill them through ConnectWise with support hours and products that they purchase from us.
- Maddie M.
