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Robust system with many avenues for support. Describe the project or task the product helped with: Consolidated our training offerings in one system and have the ability to provide reports for compliance. Updates to CSOD have helped with employee engagement and will continue to influence employees' development. Review collected by and hosted on G2.com. What do you like best about Cornerstone Performance? All of the ways you can find answers, the system capabilities, and ability to report on the data. Review collected by and hosted on G2.com. What do you dislike about Cornerstone Performance? Some of the system capabilities are less than optimal - training evaluations are subpar, and the security settings. They are complicated to assign. Review collected by and hosted on G2.com. Recommendations to others considering Cornerstone Performance: You should set up your integrations with your other vendors before going live with the product. This product is very robust and can take time to actualize the benefits and capabilities fully. Review collected by and hosted on G2.com. What problems is Cornerstone Performance solving and how is that benefiting you? We had distributed training records in homegrown spreadsheets, and it was challenging to track compliance broadly.-Jennifer C.
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|The reporting capabilities were great as well as creating a basic performance appraisal was fairly easy||The system is kind of slow|
|Cornerstone is a great system for managing our team members' performance reviews and goals||I also find that it could have a more question based approach to evaluations, helping us determine our rating instead of just asking us what it is|
|We've been able to customize our quarterly goal check-in process and streamline performance management||It's kind of tricky to see past evaluation comments during the year and I have yet to find how to view my past evaluations.|
|The software has a very flexible structure - it's possible to represent even the most complex hierarchies and can handle multiple locations.||-|
Cornerstone is the best and most comprehensive solution that I have seen for talent management. I have used the LMS, Performance, Succession, Connect and Extended Enterprise modules. CSOD continues to make enhancements to their product, especially with Learning, Connect and Performance, but where they are lacking is in enhancements to their mobile app and to their Succession module. While I do find great value in reaching out to their Global Product Support team, it will sometimes take days and even weeks before you get a response from them on a case. The communication to the customer is lacking there. Additionally, I find that some of the modules, such as Performance and Succession, can be really complex and require a lot of testing and trial and error to get things right. It does help that you are given two test environments (Stage and Pilot) to test things in. The quarterly releases have also gotten better over time, with many resources that can be used throughout User Acceptance Testing and the rest of the release cycle. Change is not always handled seamlessly for the customer, as we have experienced major delays when our Account Manager was on leave and also our Client Success Manager was out on leave. The people who filled in for them seemed overwhelmed and as a result there was a lack of communication. The 360 Degree performance review functionality can be great if you make the initial time investment to set it up. The one thing that Cornerstone does not provide with their 360 functionality is benchmarking with other companies, which our HR decided they wanted to do and therefore went with a different vendor for 360 reviews. Overall, Cornerstone is a great encompassing talent management system and I have not encountered another company that comes close to what they offer.
- Heather R.
Our experience with Cornerstone has been rough to say the least. From our initial sales meetings and implementation there have been things that have just not gone as promoted. As a regulated medical device manufacturing company we have very specific expectations out of our LMS and Cornerstone claimed to be able to support those expectations and has fallen short in some areas. That being said, they have improved over the years and are much better with being transparent with us then in the past. We struggle with using a cloud based LMS for two reasons. One because our requested enhancements are usually denied or go into the black hole of a system that uses votes from other clients to assess other clients interests. As I mentioned we have very specific needs which aren't likely to receive a large number of votes. And second, when changes are pushed to our portal automatically we then have to retrain our global admins and users. It sometimes feels like you have to ask the same questions over and over to receive help. On the pro side I'd say the user interface is a big pro. The users seem to like the look and feel of cornerstone much better than our previous LMS. If we had to do it all over again would we cornerstone in the first place, maybe not, but as I mentioned previously there has been some improvement over the years and we will continue to voice our requests until it exceeds our requirements.
- Casey C.
I have configured Cornerstone for 2 years in my organisation and in these 2 years, our Performance Management strategy has continued to change every 6 months. The system has been sufficiently flexible to support the majority of these changes. Furthermore, the last few releases have seen a brilliant user interface redesign which our end-users have responded well to. You can have an amazing product that delivers from a functional standpoint, but if end users experience terrible UI and UX design in the system, then you are better off going back to pen and paper performance reviews. Thankfully, Cornerstone woke up and the last few releases saw a welcome improvement to UI and UX. Simple, clean and modern. Something to be wary of is the quarterly releases. I have seen great functionality released but have also experienced issues with the new functionality and existing functionality during regression testing, that seems to be the result of bad QA prior to deployment. This has previously caused great frustration for us. That being said, whenever the issue is escalated to our Client Success Manager, it would receive the appropriate attention by the engineers until its resolution.
- Nelson K.
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